SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 133,000 - 165,000 / annual
Hover is an AI-powered property intelligence platform that converts smartphone scans into accurate 3D models of properties. Nine of the top ten U.S. insurance carriers use Hover to accelerate claims processing and reduce site visits. The company is building out its Implementation function and seeks an Implementation Manager to lead strategic, complex carrier deployments.
In this role, you will own multiple enterprise implementations simultaneously, from sales handoff through adoption and transition to Customer Success. You'll lead customer kickoffs, working sessions, and training with carrier claims teams. You'll manage project plans, timelines, risk logs, and executive status reporting to keep rollouts on track. You'll work hands-on with platform configuration, data migration, integration testing, and UAT, partnering with Solutions Architects on integrations with insurance ecosystem tools like Verisk and Cotality. You'll guide customers through change management as their teams transition from in-person inspections to remote, scan-based workflows.
As an early member of a small team, you'll help build the implementation playbook, templates, and processes that will scale across future rollouts. You'll coordinate across Sales, Customer Success, Solutions, Product, and Engineering on handoffs and escalations. This is a role where you'll build the process while delivering results, with significant autonomy and ownership.
Hover is backed by leading investors including Google Ventures and Menlo Ventures, and is trusted by industry leaders such as Travelers, State Farm, and Nationwide. The company maintains hybrid hubs in San Francisco and New York City, with an expectation that employees within 50 miles of an office come in at least three times per week.
Requirements:
- 4+ years of direct, hands-on implementation experience at a SaaS company, ideally high-growth or venture-backed
- Experience delivering enterprise implementations, managing multiple simultaneously
- Track record of building and refining systems, templates, or processes adopted by others
- Experience with configuration, data migration, integrations, and UAT for workflow-based products
- Strong cross-functional collaboration skills with Sales, Customer Success, Product, and Engineering
- Ability to work autonomously in a small-company environment with shifting priorities
- Clear, confident communication with customer stakeholders from end users to executives
Nice-to-haves:
- Experience with insurance claims products or insurance technology ecosystem (Guidewire, Duck Creek, Verisk, Cotality)
- Experience driving change management for large customer teams adopting new workflows
- Experience implementing workflow platforms such as ServiceNow, Procore, ServiceTitan, Airtable, monday.com, Ironclad, UiPath, or Celonis
