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Salary: USD 100,000 - 110,000 / annual
Evergreen Nephrology is transforming kidney care through a value-based, person-centered approach. The company partners with nephrologists to improve patient outcomes, delay disease progression, shift care to the home, and accelerate kidney transplants by providing clinical resources, analytical insights, and tools.
As Implementation Manager for Evergreen Connected Care (ECC), you own the day-to-day execution of practice onboarding and ongoing operating relationships with partner practices. Connected Care is delivered as a white-labeled extension of the practice; you are the person who makes each launch happen on time and keeps the relationship running smoothly afterward.
You run the standard onboarding sequence at each practice—kickoff, implementation and breakout meetings, final all-hands, and controlled outreach start—and hold the timeline. You build and refine meeting materials, facilitate sessions alongside the Program and Clinical Director or independently, track every open item to closure, and ensure the right people know what is expected and by when.
Key responsibilities include:
**Practice Onboarding and Implementation**
- Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and post-launch ramp review
- Hold the working timeline across multiple concurrent implementations and escalate slippage early
- Coordinate parallel implementation and clinical workstreams to keep both tracks in sync, including patient data intake and validation, forms and materials, outreach wording, after-hours handling, billing pathway, and system access
- Confirm and maintain the practice contact map: leadership, project champion, clinical lead, data/EHR, and billing
**Meetings and Materials**
- Build agendas and prepare, refine, and version meeting materials and decks used across kickoff, breakout, and all-hands sessions
- Facilitate meetings with the Program Director or independently and drive each session to decisions and named owners
- Capture and circulate follow-ups after every meeting; confirm the practice completes its post-meeting forms and deliverables
- Prepare recurring internal and practice-facing status updates and materials for leadership review
**Ongoing Relationship Management**
- Serve as the primary point of contact for practices post-launch, managing escalations and relationship health
- Track and report on implementation metrics and practice performance
- Identify and communicate process improvements as the program scales
This is an execution and coordination role. The operating model already exists; your job is to run it consistently as the program scales and keep work from falling through the cracks. The position is fully remote with the possibility for occasional travel to on-site meetings with practices.
**Requirements**
The posting does not explicitly state years of experience, education, or specific certifications required. However, the role expects strong project management and coordination skills, ability to manage multiple concurrent implementations, excellent communication and facilitation abilities, comfort with healthcare operations and clinical/billing workflows, and the capacity to thrive in innovative, fast-changing environments.
