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Salary: USD 150,000 - 175,000 / annual
BVNK is a stablecoin-powered financial stack for enterprises, now part of Mastercard. The company enables businesses to build financial products, unlock new markets, and move money across 130+ countries with 40+ licenses for fiat and digital assets globally. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, BVNK processes billions annually and delivers infrastructure for seamless stablecoin and fiat movement through a single integration.
As an Implementation Manager, you will own the end-to-end successful implementation of customers onto the BVNK platform following commercial close and handoff from Solutions Engineering. You will serve as the primary implementation partner for customers, coordinating technical integration, configuration, testing, dependencies, and internal stakeholders to move customers efficiently from signed contract to production go-live.
Key responsibilities include:
- Own customer implementations from Solutions Engineering handoff through successful production go-live
- Establish and manage implementation plans, milestones, dependencies, responsibilities, and target launch dates
- Lead customer implementation kickoffs and establish clear governance and ways of working
- Guide customers through integration with BVNK's APIs, webhooks, authentication methods, and payment infrastructure
- Provide technical guidance and best practices while ensuring alignment with the agreed solution
- Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities
- Act as the primary point of coordination between customers and BVNK teams (Engineering, Product, Compliance, Operations)
- Troubleshoot technical integration issues and coordinate escalation to specialist teams
- Proactively identify risks to scope, timeline, or launch readiness and establish mitigation plans
- Maintain clear communication with customer and internal stakeholders regarding progress, risks, decisions, and next steps
- Manage changes to implementation scope and ensure material changes are appropriately assessed and agreed
- Ensure implementations meet BVNK's technical and operational standards before production launch
- Create repeatable implementation processes, playbooks, documentation, and best practices
- Identify recurring implementation friction and provide structured feedback to Product, Engineering, and Solutions Engineering teams
- Conduct structured post-launch handoff to the appropriate ongoing customer owner
This role combines technical expertise, program management, and customer leadership. You will be accountable for maintaining implementation momentum, resolving blockers, managing risk, and ensuring customers launch successfully against clearly defined scope and timelines.
QUALIFICATIONS & REQUIREMENTS:
- Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations
- Experience in technical implementation, delivery, integration management, professional services, technical project management, or similar customer-facing role
- Strong understanding of payments infrastructure and payment flows; experience with stablecoins, digital assets, or crypto payment rails is highly advantageous
- Proven ability to manage complex customer implementations involving multiple technical and business stakeholders
- Strong project and program management skills, with ability to establish plans, manage dependencies, and drive customers and internal teams toward deadlines
- Ability to troubleshoot technical issues and work effectively with Engineering and Product teams to resolve blockers
- Excellent customer communication skills, including ability to set expectations and manage difficult conversations when timelines or requirements change
- Strong organizational and prioritization skills with ability to manage multiple concurrent implementations
- Ability to identify risks early, escalate appropriately, and maintain accountability across cross-functional teams
- Proactive, ownership-oriented mindset focused on achieving successful customer outcomes and reducing time to value
