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Salary: USD 100,000 - 125,000 / annual
AlphaSense is seeking an Implementation Manager to join the Customer Success team. You will own the onboarding and rollout program for enterprise clients, starting from pre-sale handoff through the first 90 days of adoption. This is a program coordination and adoption-focused role where you'll be a main point of contact for client rollouts, leading status meetings and aligning resources across Sales, Marketing, Product, and Customer Success teams.
Key responsibilities include:
- Own the complete onboarding and rollout program for large enterprise clients, including project planning, critical milestones, and risk mitigation
- Serve as a primary contact for rollouts, leading regular status meetings and ensuring cross-functional alignment
- Track adoption signals such as time to first login, user retention, and platform utilization frequency, then act on insights with the account team
- Partner with Sales before close to shape rollout plans, then transition accounts to Account Managers and Customer Success Managers after approximately 90 days
- Analyze adoption trends and bottlenecks, translating data into actionable insights for internal teams and client stakeholders
- Identify improvements in the onboarding approach, document best practices and standardized playbooks, and build scalable processes
- Develop deep understanding of the product, customer personas, investment rationale, and customer lifecycle mapping
AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company was founded in 2011, is headquartered in New York City, and has 2,000+ employees globally across offices in the US, UK, Finland, India, Singapore, Canada, and Ireland. In 2024, AlphaSense acquired Tegus to expand its AI-driven market intelligence capabilities.
REQUIREMENTS:
- 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment (Onboarding Manager, Enterprise/Scaled Customer Success Manager, Professional Services, or Implementation roles with focus on rollout and adoption)
- Experience with change management practices that help client organizations adopt new tools post-purchase
- Demonstrated ability to see programs through to completion and manage tasks; familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce) is required
- Ability to work with adoption data, interpret signals such as time to first login and platform utilization, understand trends, and develop internal and external reports
- Proficiency in Microsoft Excel or Google Sheets (pivot tables, complex formulas, data validation)
- Interest in identifying operational inefficiencies and driving organizational change through scalable processes and documentation
- Strong communication skills to work with senior client stakeholders (managing directors, partners) and ensure internal team alignment
