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Forter is seeking an Implementation Engineer to own the end-to-end delivery of integrations for newly signed and expanding enterprise customers. This is a project management-focused role where you serve as the delivery owner for your portfolio, responsible for driving each integration from kickoff to go-live on time with strong stakeholder alignment.
Key responsibilities include owning end-to-end delivery of integration projects, building and maintaining detailed project plans while proactively identifying risks and blockers, leading project governance with customer stakeholders, and coordinating cross-functionally with Sales, Solutions Consulting, Customer Success, and Analytics teams. You'll act as a technical translator, articulating integration concepts (API operations, JavaScript, JSON, web/database technologies) to both technical and non-technical audiences. You'll track project health metrics, report on delivery performance, and contribute to continuous improvement of Forter's implementation playbooks.
Required qualifications include 5+ years managing complex, multi-stakeholder projects for enterprise customers, proven track record running multiple concurrent projects with structured planning and on-time delivery, excellent organizational skills and attention to detail, and an owner's mindset with proactive accountability. Fluency in Mandarin and English is essential. You'll need working technical fluency with API integrations, JavaScript, JSON, and web/database technologies sufficient to bridge technical and business conversations (hands-on build experience not required). Experience in a multinational environment is expected. Previous experience in payments or ecommerce is a plus, as is proficiency in data analysis tools (SQL, Python) and experience with customer segmentation or large dataset trend analysis.
Forter is a human-first, AI-built company that analyzes patterns across a network of over 2 billion shoppers to deliver identity intelligence across the entire commerce journey. The company protects revenue and unlocks customer experiences for trusted brands including Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay. Founded in 2013, Forter has raised $525M from top-tier investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures.
