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BlueOptima is seeking an Implementation Engineer to manage client onboarding and provide ongoing technical support for its engineering intelligence platform. This client-facing role, based in Bangalore, bridges onboarding, technical troubleshooting, and customer enablement, working cross-functionally with Sales, Customer Success, Engineering, and Product teams.
Key responsibilities include leading the onboarding process for new clients through project planning, setup, and technical implementation; supporting installation and configuration of the BlueOptima platform; providing Tier 1 technical support to resolve integration issues, platform access problems, and data errors; monitoring and managing client data health proactively; ensuring consistent, high-quality onboarding experiences while reducing onboarding time and improving system adoption; training client-side system administrators for independent platform management; and collaborating with Engineering and Product on feature rollouts while providing client-experience feedback.
BlueOptima's platform is trusted by major banks, insurers, and enterprises to measure software engineering productivity, prove AI ROI, and reduce delivery risk. The company is at the forefront of helping organizations evaluate the impact of AI coding tools.
The role offers a global team environment with rapid career development, training programs, and personal development plans. Benefits include 32 days of holidays, provident fund contributions, gratuity, comprehensive private medical insurance (employee, spouse, 2 children, 2 parents), 12 weeks paid paternity leave, 6 months maternity leave, 50% childcare support, work-from-home equipment allowance, flexible WFH policy (2 days/week), 4 weeks annual flexible work-from-long-distance, and sponsored learning opportunities.
REQUIREMENTS:
- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized with proactive attitude
- Basic Linux skills (file system navigation, log review)
- Basic Docker and Kubernetes experience (commands, troubleshooting)
- Basic SQL skills (reading/writing simple queries for troubleshooting)
- Basic bash scripting skills
- Strong time-management skills and ability to thrive in fast-paced environment
- Exposure to technical support processes or client success operations
NICE TO HAVE:
- Familiarity with basic networking concepts (IP whitelisting, firewall configuration, connectivity diagnostics)
- Experience with enterprise SaaS platforms
- Background with version control systems and/or task tracking systems
