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BlueOptima is seeking a proactive Implementation Engineer to manage client onboarding and provide ongoing technical support for its engineering intelligence platform. This client-facing role, based in Bangalore, sits at the intersection of onboarding, technical troubleshooting, and customer enablement.
You will lead the onboarding process for new clients, including project planning, setup, and technical implementation of the BlueOptima platform. You'll provide Tier 1 technical support to all clients, resolving integration issues, platform access/configuration problems, and data errors. Key responsibilities include monitoring and managing client data health, proactively identifying and resolving data collection or integration issues, and ensuring a consistent, high-quality onboarding experience that reduces onboarding time and improves system adoption.
You will train client-side system administrators to independently manage platform operations and collaborate with Engineering and Product teams to support new feature rollouts, providing feedback based on client experience. This role requires strong cross-functional collaboration with Sales, Customer Success, Engineering, and Product teams to deliver seamless implementation and long-term client satisfaction.
BlueOptima is an engineering intelligence platform trusted by major banks, insurers, and enterprises. The company provides CTOs, CIOs, and engineering leaders with objective data to measure software engineering productivity, prove AI ROI, and reduce delivery risk. The platform addresses a critical enterprise need: measuring the actual impact of AI coding tools.
REQUIREMENTS:
- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized with a proactive attitude
- Basic Linux skills (navigating file systems, reviewing logs)
- Basic Docker and Kubernetes experience (basic commands, basic troubleshooting)
- Basic SQL skills (reading/writing simple queries for troubleshooting)
- Basic bash scripting skills
- Strong time-management skills and ability to thrive in a fast-paced environment
- Exposure to technical support processes or client success operations
NICE TO HAVE:
- Familiarity with basic networking concepts (IP whitelisting, firewall configuration, connectivity diagnostics)
- Experience working with enterprise SaaS platforms
- Background with version control systems and/or task tracking systems
