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Employment Hero is a global HR, payroll, and benefits platform serving over 350,000 SMEs across six countries. The company has achieved a $2 billion+ valuation and operates with a remote-first, AI-first culture.
As an Implementation Consultant, you will be the primary expert guiding clients through the implementation and adoption of Employment Hero's all-in-one HR, payroll, and benefits platform. You will work directly with HR and payroll teams to ensure successful platform transitions, serving as a key contact point during training and implementation phases.
Key responsibilities include:
- Designing, developing, and delivering payroll and HR implementation workshop content to multiple clients based on best practices
- Delivering training to clients on payroll and HR implementations
- Working with clients to understand their unique needs, configure the software, and troubleshoot issues
- Managing a portfolio of clients concurrently to ensure successful implementation journeys
- Educating clients on best practices using the Employment Hero and KeyPay platforms
- Responding to customer communications and queries within SLA
- Building strong relationships with Customer Experience (CX) team members and external teams
- Creating and maintaining learning content to support product adoption
- Ensuring data accuracy in business management systems (sales, support, project management, time tracking)
- Driving continuous improvement initiatives and reviewing delivery processes
- Providing subject-matter expert guidance to other team members as needed
You will operate in a remote-first environment with autonomy to own your work and make decisions from day one. The role emphasizes high performance, asynchronous communication, and leveraging AI tools to amplify your expertise.
REQUIREMENTS:
- 3–5 years of training experience, both client-facing and processing
- Payroll or HR implementations experience required to understand the complexities and nuances of an implementation journey
- Knowledge of current UK legislative payroll requirements
- Ability to create and maintain learning content to support new products and implementations
- Excellent communication skills for client engagement and customer service
- Stakeholder management skills with both internal and external teams
- Strong time management and ability to manage a challenging workload
- Scheduling management skills to effectively manage a high-volume project portfolio
- Ability to embody Employment Hero's values: Mission First, Remote First, AI First, High Performance
