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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement.
As an Implementation Consultant, you will own the customer journey post-signature, managing successful deployments of Samsara's solution. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams to define and deliver project plans aligned with customer value objectives.
Key responsibilities include:
- Serve as the Samsara advisor, managing technology deployment and enabling rapid time-to-value
- Lead solution workshops to develop L1 processes and business workflows
- Guide customers through change management, including policy, communications, and training
- Conduct training sessions, demonstrate technology, and troubleshoot obstacles with executives and end-users
- Manage multiple customer engagements in parallel, delivering exceptional experiences
You'll work with enterprise SaaS and hardware implementations, juggling 20+ concurrent projects. Travel to customer sites is required up to 30% of the time, including overnight stays.
Minimum qualifications: 2+ years in implementation consulting, project management, or onboarding roles (enterprise SaaS/hardware preferred); strong project management and problem-solving skills; 2+ years supporting technical products; proven ability managing large implementation portfolios; excellent stakeholder communication across executives, engineers, and end-users; fluency in German required for this role.
