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SEON is a fraud prevention and AML compliance platform serving thousands of companies globally, including Revolut, Wise, and Bilt. The company uses 900+ real-time data signals to help customers reduce fraud by up to 95% and achieve 32x ROI.
As an Implementation Consultant, you will be the first point of contact for customers after contract signature, owning the complete onboarding journey from initial setup through handoff to Account Management. You'll work cross-functionally with Account Executives, Solutions Engineers, and the Fraud Services team to transform signed contracts into live, high-performing fraud prevention systems.
Key responsibilities include:
- Act as strategic project manager guiding customers through structured onboarding: defining timelines, managing milestones, coordinating technical setup, overseeing API integration, ensuring rule configuration, system testing, and user training
- Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives
- Collaborate with customers and SEON's Fraud Services team to tailor risk rules, workflows, and detection strategies
- Provide consultative guidance with data-driven recommendations to enhance decision-making and optimize detection strategies
- Partner with customer development teams on live platform training, smooth technical integrations, and proactive issue resolution
- Monitor post-implementation performance and identify optimization opportunities
- Maintain comprehensive project documentation for clarity and accountability
- Transition customers smoothly to Account Management, ensuring they're prepared to maximize SEON's tools
- Drive a quarterly process-improvement project of your choosing to shape SEON's onboarding approach
Requirements:
- 3+ years of experience in implementation, project management, consulting, or customer-facing technical roles, ideally within SaaS, fraud, or data-focused industries
- Proven ability to act as strategic project manager, driving projects to completion on time and within scope
- Strong analytical skills with experience interpreting data, identifying trends, and driving actionable outcomes
- Robust consultative skills with ability to communicate technical concepts to both technical and non-technical stakeholders
- Exceptional organizational and time management skills to manage multiple high-priority projects simultaneously
Desirable qualifications:
- Experience with fraud detection tools or similar solutions, understanding of risk scoring, rule-based systems, and data integrations
- Familiarity with HubSpot, Salesforce, Tableau, or project management tools
