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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement.
As an Implementation Consultant on the Mid-Market Customer Success team, you will own the deployment and adoption of Samsara's IoT solutions for fleet and industrial assets. You'll be the trusted point of contact throughout the customer lifecycle: onboarding, adoption, advocacy, and renewal. Your customers span trucking, food and beverage, passenger transit, utilities, school buses, and other industries powering the global economy.
Key responsibilities include:
- Leading customer deployments and ensuring successful adoption of Samsara's platform
- Building and maintaining strong customer relationships while guiding them through system learning
- Understanding each customer's unique business needs and translating them into technical solutions
- Communicating effectively with both C-suite executives and day-to-day operational users
- Collaborating cross-functionally with Sales, Support, Sales Engineering, and Product teams
- Providing strategic guidance to help customers achieve safety, efficiency, and sustainability goals
You'll need exceptional customer-facing communication skills, the ability to quickly grasp customer business models, and comfort explaining complex technology products to diverse audiences. This role offers exposure to multiple aspects of a fast-growing, recently public company. The position is remote and open to US candidates except those in the San Francisco Bay Area, NYC Metro Area, and Washington D.C. Metro Area.
