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Salary: USD 79,204.55 - 102,500 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data for actionable insights across physical operations including agriculture, construction, field services, transportation, and manufacturing.
As an Implementation Consultant, you will be part of the Customer Success team, responsible for helping Mid-Market customers deploy and adopt Samsara's IoT solutions for fleet and industrial assets. You will own the customer relationship from deployment through adoption, working with customers across trucking, transportation, food and beverage, passenger transit, utilities, school buses, and other industries.
Key responsibilities include:
- Manage deployment of Samsara technology to Mid-Market customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to executives and day-to-day users
- Juggle multiple customer engagements in parallel while working cross-functionally with Sales, Support, Sales Engineering, and Product teams
- Deeply understand the Samsara platform's capabilities and explain them to diverse customer types
- Champion Samsara's cultural principles as the company scales globally
This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and end users. You will be the trusted point of contact throughout the customer lifecycle: onboarding, adoption, advocacy, and renewal.
REQUIREMENTS:
- 2-4+ years of experience in a senior Customer Success, account management, or strategic consulting role (Mid-Market SaaS experience preferred)
- English and French fluency
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day software users
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving large and complex customer bases in B2B SaaS
- Thrives in unstructured, fast-paced, change-heavy environments
