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Deliverect is an API-first commerce platform serving the food and retail industries. The Implementation Consultant role is central to ensuring enterprise and mid-market clients successfully adopt and integrate the platform into their operations.
You will lead multiple implementation projects from start to finish, managing timelines, client expectations, and cross-functional collaboration with Sales, Customer Success, and Engineering teams. Key responsibilities include:
• Configuring the Deliverect platform to meet client-specific needs, including integrating POS systems, online ordering platforms, and third-party applications using tools like Postman for API testing and troubleshooting.
• Conducting comprehensive training sessions for clients and partners, providing hands-on support during and after implementation to resolve technical issues and ensure customer satisfaction.
• Identifying, diagnosing, and resolving technical issues that arise during implementation, escalating complex problems to engineering or product teams as needed.
• Engaging with internal teams to communicate client feedback and influence platform enhancements, ensuring smooth handoffs to the Customer Success team post-implementation.
• Identifying opportunities to improve implementation workflows, streamline processes, and enhance client experiences, sharing insights with the Professional Services team.
The role is hybrid, based in Mexico City, with 3 days in office and 2 days remote. Deliverect is a rapidly scaling SaaS unicorn in the order management space, offering a learning budget, exposure to cutting-edge solutions with weekly releases, and a diverse global team.
REQUIREMENTS:
• 3–5 years of experience in technical implementation or customer support roles within the SaaS industry, with a proven track record of managing complex software implementations for mid-market or enterprise clients.
• Technical Skills:
- Proficiency in working with APIs, data management, and integrations; familiarity with Postman for API testing is essential.
- Experience with POS systems and online ordering platforms, particularly in the food & beverage industry (strong advantage).
- Skilled in project management tools such as JIRA and Asana.
- Experience with CRM platforms (e.g., HubSpot) and ticketing systems (e.g., Zendesk).
• Strong interpersonal and communication skills; ability to engage effectively with both technical and non-technical stakeholders.
• Fluency in English (required); proficiency in additional languages is a strong asset.
• Deep commitment to delivering exceptional customer service and ensuring client success; ability to anticipate customer needs and proactively address challenges.
• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
• Legal right to work in Mexico.
