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Stord is a commerce-enablement platform combining fulfillment services, warehousing, transportation, and software (OMS, WMS, Pre/Post-Purchase) to help brands compete with retail giants. The company manages over $10 billion in commerce annually and is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, and Salesforce Ventures.
The ICQA Operations Manager will lead site-specific inventory control and quality assurance programs at Stord's North Haven facility. This is a people-management role overseeing ICQA Area Managers or Leads, responsible for ensuring compliance with company inventory control standards, driving data accuracy, and partnering with site leadership to identify and eliminate root causes of inventory and process errors.
Key responsibilities include:
**Program Execution & Oversight**: Oversee all ICQA activities including cycle counts, physical inventories, audits, investigations, reconciliations, and projects. Ensure consistent application of SOPs, KPI tracking, and corrective action processes. Lead deployment of ICQA tools, training matrices, and network-standard reporting. Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
**Performance & Metrics**: Own site metrics including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates. Review daily/weekly data to identify trends, high-risk areas, and performance drift. Conduct weekly reviews with Site Leads to drive continuous improvement and accountability.
**Compliance & Governance**: Ensure compliance with customer-specific quality requirements. Support execution of CAPA, audit responses, and inventory-related escalations. Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
**People Leadership**: Directly manage and develop ICQA Area Managers or Leads. Create a culture of accuracy, accountability, and proactive problem-solving. Partner with HR and Site Leadership to forecast staffing, training, and succession planning.
**Continuous Improvement**: Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting. Identify opportunities for system enhancements and automation. Support root cause analysis and CAPA implementation to address errors and control gaps.
You will be the internal and external voice for all KPIs linked to inventory control, driving quality initiatives through RCA and CAPA problem-solving methodologies. The role requires analyzing site operating methods and procedures to identify gaps in inventory control and quality assurance, and cultivating a problem-solving culture across the operations team and customer experience teams.
