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Salary: EUR 45,000 - 55,000 / annual
Via Transportation is seeking a Hub Manager to lead daily operations for on-demand mobility services in the Frankfurt region. This is a high-responsibility role that combines operational management with innovation in public transportation.
Key Responsibilities:
- Lead daily operations ensuring safe, reliable, and accessible transport for passengers
- Drive continuous optimization of field teams and services through data, technology, AI, and automation, including leading AI projects from conception to implementation
- Make real-time decisions on fleet management, driver availability, compliance, passenger needs, and unexpected issues using data to diagnose and resolve problems quickly
- Support and mentor driver personnel, build strong relationships, and identify performance improvement opportunities
- Convert passenger and community feedback into concrete improvements by identifying patterns and addressing root causes through data analysis
- Act as liaison between Via's partners, drivers, and central teams, leveraging data to answer questions, solve problems, and drive improvements
Required Qualifications:
- Operational experience in personnel management, logistics, customer service, or other process-oriented fields
- Relationship-oriented with strong communication skills; ability to build trust with drivers, passengers, colleagues, and municipal partners across all organizational levels
- Hands-on and proactive approach; comfortable taking responsibility for staff, working in the field, and solving problems under pressure
- Data-driven, structured, and digitally proficient; comfortable using analytics and AI tools to solve problems, prioritize effectively, and improve services
- Ability to think both tactically and strategically; solve real-time problems while developing forward-looking solutions to prevent recurrence
- German and English language proficiency at C1 level minimum
- Valid German Class B driver's license
The role is based in the Frankfurt region with an expectation of at least 3 days per week on-site.
