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PDI Technologies is seeking a Head of Security & Network Operations to lead a converged security and network operations model at scale. You will report to the SVP & GM, own the operating budget and delivery economics, and help set strategy for the business.
You will lead the SOC (Security Operations Center), NOC (Network Operations Center), and Threat Intelligence & Detection functions through approximately 5 direct reports. Your responsibilities include designing the operating model—org structure, shift coverage across onshore and offshore teams, and integration points between security and network teams. You will standardize processes, escalation paths, and playbooks to ensure customers receive a consistent experience.
On the economics side, you own the operating budget, headcount plan, and tooling/vendor spend. You will improve cost to serve and delivery margin while raising service quality, including optimizing the balance of onshore and offshore delivery. You provide cost and capacity inputs to pricing, capacity planning, and new service launches.
You will run 24/7 security monitoring, triage, investigation, and response across customer environments. Through the Threat Intelligence & Detection leader, you ensure intelligence drives detection coverage and threat hunting. You own security incident response for customer environments from first alert through post-incident review.
You will also run 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of store locations. You oversee day-to-day operations for managed network services (managed firewall, managed switches, SD-WAN, wireless, connectivity) and manage carrier, ISP, and vendor escalations, change and maintenance windows, and service management practices.
You serve as the single accountable leader for high-severity incidents, whether security, network, or both. You lead customer and executive communications during major incidents and drive root-cause fixes. You set the multi-year roadmap for SIEM, SOAR, network monitoring, and observability with one integrated view of security events and network health. You lead the shift to AI-assisted, automated operations to reduce manual work, alert noise, and response times.
You act as executive sponsor for key customers through service reviews, escalations, and strategic discussions. You partner with Product, Sales, Operations, and Customer Success to shape new offerings and match operations to customer needs. You run the business on clear metrics: time to detect and respond, uptime and SLA performance, detection coverage, alert quality, customer satisfaction, and cost to serve.
PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and operational efficiency. The company serves 12,000+ customers across thousands of store locations with a 24/7 global operation.
REQUIREMENTS:
- 12+ years in security operations, network operations, or infrastructure operations, including 7+ years in leadership and experience leading leaders (managers of managers)
- Track record running a 24/7 operation of 100+ people, ideally across onshore and offshore teams
- Deep experience running a SOC or NOC, and solid working knowledge of the other; security background preferred
- Experience owning an operating budget and improving cost to serve or margin
- Proven major-incident leadership, including executive and customer communications under pressure
- Strong grasp of security operations tooling (SIEM, SOAR, EDR/XDR) and network operations tooling (monitoring, observability, IT service management)
- Executive presence with customers and senior leaders; ability to explain operational issues in business terms
- Willingness to travel internationally to lead global teams
NICE TO HAVE:
- Experience at an MSP, MSSP, MDR provider, or managed network services provider (MNSP)
- Background in retail, hospitality, payments, or other multi-site environments, including PCI DSS
- Experience leading a converged or integrated SOC and NOC
- Experience building or scaling offshore delivery centers
- Track record of leading automation or AI-driven change in operations
- Familiarity with SOC 2, ISO 27001, ITIL, and cloud operations across AWS, Azure, or GCP
- Certifications such as CISSP, CISM, or ITIL (not required)
- Bachelor's degree in a related field or equivalent experience
