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Salary: USD 130,000 - 200,000 / annual
Tive is a supply-chain visibility platform that uses IoT trackers to reduce shipment delays, minimize rejected loads, and prevent theft, damage, and spoilage across road, rail, ocean, and air logistics. The company ships millions of trackers annually and operates a growing refurbishment program (Green Program) to return used units to service.
As Head of Reverse Logistics, you will own the complete reverse supply chain: returns receiving, refurbishment, rework, material review, RMA processing, and end-of-life disposal. You lead in-house operations in Boston and Kosovo, manage external refurbishment and repair partners as a customer, and design the network strategy to scale from current capacity to support 50%+ year-over-year business growth.
Key responsibilities include:
- Run in-house refurbishment operations in Boston and Kosovo, owning throughput, yield, turnaround time, cost per unit, and inventory accuracy
- Grow internal capacity and lead the Boston facility expansion
- Stand up and manage external repair and refurbishment partners, defining KPIs, SLAs, and holding quarterly business reviews
- Own the company RMA process end-to-end, from policy to execution across 3PL networks
- Chair the Material Review Board and own rework, work instructions, and standard operating procedures
- Partner with Sustaining Engineering on failure analysis and corrective action
- Support new product introduction (NPI) alpha and beta programs with rework capacity
- Own returns consolidation across the 3PL network, recharging of aging inventory, and end-of-life disposal including dangerous goods handling and certified recycling
- Lead, coach, and grow refurbishment teams across multiple sites
- Report weekly refurbishment metrics to the executive team
This is a builder's role requiring someone who can present strategy to the CEO in the morning and clear operational constraints on the floor in the afternoon. You will work cross-functionally with Sales, Customer Success, Finance, and Engineering to run a disciplined, scalable operation.
Requirements:
- 10+ years in reverse logistics, refurbishment, repair, or manufacturing operations
- 5+ years leading teams, including teams across multiple sites
- Bachelor's degree in Engineering, Supply Chain, or related field (required); MBA or Master's degree preferred
- Proven success scaling high-volume returns or refurbishment operations
- Track record identifying and clearing constraints from receipt to stock
- Experience standing up and managing external repair or refurbishment partners
- Experience defining partner KPIs and SLAs and running quarterly business reviews
- Six Sigma Green Belt or higher, or equivalent lean manufacturing track record
- Experience running MRB (Material Review Board), nonconformance, and disposition processes
- Experience building or running an RMA or warranty process
- Experience refurbishing or repairing electronics or battery-powered hardware
- Working knowledge of lithium battery handling and Dangerous Goods (DG) regulations
- Working knowledge of e-waste and WEEE requirements
- Direct collaboration with engineers on failure analysis and corrective action
- Hands-on leader and doer who fills gaps
- Strong communicator leading cross-functional projects
- Data-driven, detail-oriented, and process-focused
- Professional experience with ERP systems (NetSuite strongly preferred)
- Willing to travel
