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Triumph is building a physical retail presence around its collectibles platform. As Head of Retail, you will own the end-to-end strategy and execution of Triumph's retail expansion, reporting to the Senior Director of Operations.
You will be responsible for:
- Developing and executing Triumph's retail strategy, including format selection (stores, kiosks, vending machines, partnerships), market prioritization, and unit economics modeling. You own the retail P&L.
- Opening and operating Triumph's own retail locations: site selection with the real estate team, landlord and mall operator negotiations, and managing buildouts through opening day.
- Building and scaling a vending machine fleet, including vendor selection, placement deal negotiation, restocking operations, and uptime management.
- Developing a network of partner card shops to distribute Triumph products and experiences on mutually beneficial terms.
- Collaborating with the partnerships team to secure product placement and shelf space with national retailers.
- Launching Triumph's physical repack product line with the collectibles team, owning pricing, production, packaging, and distribution strategy.
- Coordinating with operations, security, and IT to ensure every location launches with inventory, POS systems, payments, and loss prevention operational on day one.
- Working with legal and compliance to clear each format and market before launch.
- Hiring, training, and leading the retail team across multiple locations, from store staff to field operators.
- Documenting and scaling the playbook: site criteria, format standards, partner terms, vendor relationships, and opening checklists.
- Regular travel to markets, locations, and partner shops.
This is a builder role requiring hands-on involvement in site walks, negotiations, and on-the-floor presence at openings. You will work with full support from the operations team and have significant agency to shape how Triumph's retail business scales.
The role is based in Fremont with one day per week at Triumph's San Francisco headquarters.
Qualifications:
- 7+ years in retail operations with direct experience launching stores, kiosks, or vending fleets
- Proven track record taking a retail concept from pilot to multiple locations while owning the P&L
- Strong financial rigor; ability to model unit economics for stores, kiosks, and individual machines and defend the numbers
- Experience managing high-value inventory with loss prevention integrated into operations
- Experience hiring and leading teams across multiple locations
- Experience opening locations under real-time pressure
- Comfort working directly with legal counsel on leases and partner agreements
- Ability to own a function end-to-end and drive work to completion without an existing playbook
- Daily fluency with AI tooling
- Bonus: experience running both staffed retail and vending operations, or existing relationships with mall operators and retail landlords
