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Head of Network Management at Deliveroo, reporting to the Director of Regional Operations. You will own the live execution and reliability of Deliveroo's delivery network across all European markets (UK&I, France, Italy, Belgium), with supporting scope in the Middle East.
Key responsibilities include:
- Lead the Live Network function across European markets, serving as the go-to expert on rider incentives and network performance execution
- Own real-time network balance—ensuring the right number of riders are online, in the right place, at the right time, every day
- Track, diagnose, and resolve live network issues at speed, acting as the escalation point for complex or cross-market challenges
- Build strong relationships with country-level regional ops teams, spreading best practice while adapting for local market differences
- Develop scalable processes and playbooks so the team can operate consistently across geographies
- Manage, mentor, and develop junior team members, with particular focus on those early in their careers
- Keep senior stakeholders updated through regular reporting on live network outcomes
You bring:
- Deep understanding of delivery network mechanics and can account for both similarities and differences across markets
- Strong track record operating in live, high-pressure environments with excellent problem-solving skills and attention to detail
- Proven people leadership experience, with track record coaching and developing junior team members
- Strong stakeholder management and confident communication with senior leaders
- Analytical and data-driven mindset, comfortable using large datasets to uncover insights and track impact
- Action-oriented, resilient, and adaptable—able to thrive in a fast-moving, high-growth environment
- Flexibility with timing: this role will, from time to time, require oversight and activity outside of normal working hours
Deliveroo is a three-sided marketplace solving real-world problems in food delivery. The Live Network team is the centre of excellence for network management execution and the critical operating partner for product teams building in the Network Efficiency and Incentives space. Deliveroo is now part of DoorDash, bringing together teams with greater reach, scale, and ambition.
