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Salary: USD 252,620 - 297,200 / annual
Coinbase is seeking a Senior Manager, Head of KYC to own the global strategy, policy, and program execution for Know Your Customer (KYC) compliance across all Coinbase regulated entities. This is a leadership role within Central Compliance, operating as a shared services function providing compliance advisory to Coinbase's global business lines.
In this role, you will:
- Own end-to-end strategic direction of Coinbase's Global KYC program, including policy development, program implementation, advisory support, and enterprise-wide process design across all regulated entities.
- Lead a team of KYC professionals across second-line compliance, setting performance standards, developing talent, and ensuring consistent execution across jurisdictions.
- Drive KYC issue management and resolution globally, providing oversight of corrective actions, systemic enhancements, and first-line KYC function performance.
- Partner with sales, coverage, account management, customer experience, product, and engineering teams to design and implement KYC initiatives for new product and jurisdiction launches.
- Serve as the Directly Responsible Individual (DRI) for regulatory reporting and correspondence related to global KYC program inquiries, and deliver senior management and executive-level reporting on KPIs and program health.
- Shape the interpretation and implementation of global KYC requirements in collaboration with Legal and Compliance colleagues and business stakeholders, designing scalable solutions that balance regulatory compliance with business velocity.
- Utilize generative AI responsibly to drive measurable improvements in workflow efficiency, cost, and quality while maintaining human oversight.
Coinbase is a remote-first company with quarterly in-person working sessions called "surges." The company is mission-driven to increase economic freedom and operates with high intensity and uncompromising standards.
REQUIREMENTS:
- 10+ years of experience managing, designing, and implementing KYC programs at a financial institution, including direct people management experience, preferably with digital assets and/or fintech exposure.
- Deep knowledge of global AML, CTF, and sanctions regulations (e.g., BSA, USA PATRIOT Act, FinCEN CDD Rule, 4MLD/5MLD/6MLD, OFAC sanctions) and demonstrated ability to translate regulatory requirements into scalable KYC program design across multiple jurisdictions.
- Proven track record of building and scaling a global KYC program from design through execution, including policy development, risk-based frameworks, and operational process implementation.
- Experience serving as a senior escalation point for KYC/onboarding matters, with the ability to advise on client risk, provide regulatory guidance to cross-functional teams, and represent the KYC function to regulators and senior leadership.
- Demonstrated ability to manage concurrent regulatory initiatives, jurisdiction launches, and program enhancements in a matrixed environment while delivering executive-level reporting on program performance.
