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Deliveroo, now part of DoorDash, is seeking an experienced product leader to head a strategic product area within the Customer Experience organization. This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo platforms.
You will lead a team of Product Managers responsible for building products that power the global Customer Experience organization, enabling millions of interactions across dozens of countries annually. The role focuses on how intelligent automation, rich context, and human expertise combine to create faster, more personalized, and more effective customer outcomes.
Key responsibilities include defining long-term vision and strategy for a critical product area within Customer Experience across all three platforms; leading, coaching, and developing a team of Product Managers; shaping how AI and human expertise deliver smarter customer experiences; building products that leverage customer and operational context for better decisions; creating intelligent feedback loops for continuous improvement; partnering with regional teams to understand local market needs and translate them into globally scalable solutions; and working closely with Engineering, Applied AI, Design, Data Science, and Operations.
You'll communicate product vision, strategy, and business impact to senior leadership while balancing strategic thinking with execution excellence. The role requires understanding unique needs of local markets while building shared capabilities that deliver consistent global experiences.
Required qualifications: 7+ years of Product Management experience building impactful products; 2-3+ years managing and developing Product Managers; experience building products leveraging AI or machine learning; strong track record defining product vision, strategy, and roadmaps with measurable business impact; experience leading highly cross-functional initiatives; comfort with both strategic thinking and execution; exceptional communication skills with ability to influence senior leaders; and empathy for users with passion for creating products that improve customer experiences at global scale.
Deliveroo offers competitive salary, equity options, flexible working, continuous learning opportunities, and a low-hierarchy, high-ownership environment where impact is visible quickly.
