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Head of Controls & Quality (EU Bank)

Revolut - Milan, Italy - In-office

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Revolut is a fintech company on a mission to deliver more visibility, control, and freedom to its 80+ million customers through products spanning spending, saving, investing, exchanging, and travel. The company operates globally with 13,000+ employees and is certified as a Great Place to Work. You will lead the first-line risk, compliance, and internal controls function for Revolut Europe Bank. This is a strategic leadership role responsible for building and scaling dedicated teams while establishing an automated, end-to-end operational and compliance risk management system. Key responsibilities include: - Building and scaling first-line risk, compliance, and control teams across Revolut Europe Bank - Owning the first-line Risk and Compliance function to ensure products and processes meet regulatory requirements throughout their lifecycle - Chairing the New Initiatives Committee to govern and approve operational changes and rollouts - Defining and enforcing first-line risk appetite across core product offerings to balance growth with control - Designing a scalable internal control framework with standardized data, automated testing, and robust governance - Embedding automated preventative and detective controls into the product lifecycle in collaboration with Product teams - Implementing continuous monitoring processes with automated alerts for control deficiencies and swift remediation - Analyzing complaints and support data to identify and eliminate systemic issues - Maintaining regulatory engagement and fostering relationships with second and third lines of defence - Supporting strategic control planning and Revolut Europe Bank objectives Requirements: - 8+ years managing operational risk, compliance risk, and internal controls in high-growth fintech, retail banking, or complex matrix financial institutions - In-depth knowledge of European regulatory requirements, consumer protection frameworks, financial promotions rules, and product governance standards - Solid understanding of governance and experience working effectively with second and third lines of defence - Expertise in control implementation, continuous automated testing, RCSA management, and root-cause issue remediation - Ability to transform processes from first principles and challenge existing approaches - Strategic planning skills to manage complex cross-functional interdependencies - Excellent communication skills for explaining complex technical risks to executive stakeholders - Strong analytical and problem-solving skills to identify control vulnerabilities - Proven ability to balance thorough risk mitigation with rapid business execution

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