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Head of Controls & Quality (EU Bank)

Revolut - Remote - Remote

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Salary: EUR 76,500 - 85,000 / annual

Revolut is seeking a Head of Internal Controls & Quality Management to lead first-line risk and controls teams across Revolut Europe Bank. This is a strategic leadership role overseeing operational risk and quality of execution while ensuring robust first-line defence as the organization scales. Key responsibilities include: - Building and scaling dedicated first-line risk, compliance, and control teams with automated end-to-end operational and compliance risk management systems - Owning the first-line Risk and Compliance function to ensure products and processes meet regulatory requirements throughout their lifecycle - Chairing the New Initiatives Committee to govern and approve operational changes and rollouts - Defining and enforcing first-line risk appetite across core product offerings to balance growth with controlled operations - Designing a scalable internal control framework with standardized data, automated testing, and robust governance policies - Collaborating with Product teams to embed automated preventative and detective controls into the product lifecycle - Implementing continuous monitoring processes with automated alerts for control deficiencies and swift remediation - Analyzing complaints and support data to identify and eliminate systemic issues - Maintaining regulatory engagement and fostering relationships with second and third lines of defence - Supporting strategic control planning and Revolut Europe Bank objectives Required qualifications: - 8+ years managing operational risk, compliance risk, and internal controls in high-growth fintech, retail banking, or complex financial institutions - In-depth knowledge of European regulatory requirements, consumer protection frameworks, financial promotions rules, and product governance - Expertise in control implementation, automated testing, RCSA management, and root-cause remediation - Ability to transform processes from first principles and challenge existing approaches - Strategic planning skills for managing complex cross-functional interdependencies - Excellent communication skills explaining technical risks to executive stakeholders - Strong analytical and problem-solving abilities to identify control vulnerabilities - Proven ability to balance risk mitigation with rapid business execution

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