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Salary: USD 190,000 - 260,000 / annual
Adyen is a global financial technology platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft.
You will serve as Head of Customer Due Diligence (CDD) and KYC for the Americas region, leading a team of approximately 45 people organized under five people managers. You will oversee the full CDD lifecycle from merchant onboarding through ongoing reviews, and drive strategic evolution of the function across the region.
Key responsibilities include:
**Team Leadership & Development**
- Lead and coach a high-performing CDD team across São Paulo, San Francisco, and Chicago, including five people managers
- Empower managers to grow in CDD expertise and leadership capabilities
- Recruit and expand the function to support regional growth with consistent coverage and capability across locations
- Track team performance against key metrics and regional/global OKRs, driving continuous improvement
**Strategy, Operations & Stakeholder Management**
- Define and execute regional CDD strategy aligned with global policies while addressing region-specific regulatory and commercial needs
- Serve as senior escalation point for complex cases and critical decisions involving internal and external stakeholders
- Collaborate with Commercial teams to balance risk and business objectives in pragmatic, compliant decision-making
- Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
- Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into improvements
- Maintain merchant-focused approach, keeping merchant experience at the core of every decision and process
You will work closely with Compliance, Commercial, Product, Legal, merchants, and regulators to deliver a risk-aware, efficient, and scalable onboarding and review experience. This is a builder role ideal for someone excited to drive change management, shape strategy, and create scalable processes during continued regional growth.
Willing to travel regionally and globally as required.
**Requirements**
- 10+ years of experience in Operations (preferably Onboarding, KYC/CDD, or Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
- 7+ years of people management experience leading managers or team leads, with demonstrated success building high-performing teams across regions and functions
- Strategic, operational, and hands-on leadership style capable of translating regulatory and business requirements into actionable, scalable solutions
- Exceptional stakeholder influence and alignment skills across regions, functions, and seniority levels with clear, confident communication
- Growth-oriented mindset focused on process optimization, scalable solutions, and individual and team development
- Comfort navigating ambiguity and evolving environments while balancing commercial and risk priorities
- Merchant-focused perspective, keeping merchant experience central to all decisions and processes
