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Salary: USD 68,000 - 72,000 / annual
Madison Reed is seeking an HCB Communications & Operations Specialist to support the Hair Color Bar (HCB) division. This is a hands-on individual contributor role reporting to the Senior Manager, HCB Training Design & Enablement, based at the San Francisco headquarters with less than 10% travel.
The role owns three core areas:
**Field Communications:** Execute day-to-day HCB field communications by drafting, editing, scheduling, and publishing clear, actionable messages. Manage the communications calendar and end-to-end production process including content collection, review, approvals, and coordination across launches, training, programs, and operational priorities. Develop recurring field updates, FAQs, leader talking points, launch resources, and other materials while maintaining Madison Reed brand and voice standards. Lead execution and production of HCB Town Halls, including project timelines, presentation development, speaker coordination, meeting logistics, and follow-up communications. Use AI and communications tools to improve quality, speed, and efficiency.
**Learning Operations & LMS Administration:** Provide day-to-day HCB LMS administration, including learner records and rosters, course and learning-path assignments, completion tracking, reporting, and first-line troubleshooting. Publish and maintain HCB learning content in the LMS, ensuring it loads, tracks, and displays correctly before reaching the field. Keep learner records accurate as people join, move, and leave. Coordinate training communications, schedules, participant information, materials, and follow-up. Coordinate logistics for virtual and in-person training as needed.
**Operational & Administrative Support:** Administer the HCB PEX card program, including loading and tracking against established processes (with reconciliation reviewed by a second reviewer). Coordinate recurring supply ordering and distribution for HCB locations. Respond to and route routine field support requests and provide coordination support for selected HCB initiatives. Coordinate planning and event logistics for the annual HCB GM Summit, including timelines, vendors, attendee logistics, materials, communications, and onsite support. Use AI and available technology to improve efficiency and automate recurring workflows.
Madison Reed is a venture-backed beauty company disrupting the $50 billion hair care industry since 2013. The company offers omnichannel professional hair color through home delivery, in-store pickup, and Hair Color Bar locations (20+ and growing). The company is headquartered in San Francisco and operates with values centered on Love, Joy, Courage, Responsibility, and Trust.
**Requirements:**
- 2–4 years of experience in field or internal communications, retail operations, training coordination, LMS administration, project coordination, or a related field
- Exceptional writing, editing, and proofreading skills
- Demonstrated ability to translate complex information into clear, actionable communications for frontline audiences
- Strong organization, attention to detail, and follow-through
- Ability to manage recurring work while balancing changing priorities and deadlines
- Strong technology aptitude and ability to learn new systems quickly
- Hands-on experience administering an LMS (Wisetail, Docebo, Opus, or similar)—assigning and tracking training, publishing content, pulling completion reports
- Experience with communications, project-management, or collaboration platforms preferred
- Proficiency using AI and productivity tools to improve quality and efficiency, with judgment to check AI output before it reaches the field
- Experience in multi-unit retail, hospitality, beauty, or another distributed field organization preferred
- Strong service orientation and ability to work effectively with field and corporate partners
- Bachelor's degree preferred (Communications, Broadcast, Marketing, or Business Administration ideal) or equivalent relevant experience
- Proficient in Zoom, Slack, and Google Suite
