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Salary: CAD 151,200 - 204,500 / annual
Jobber is seeking a Payments GTM Operations and Strategy Lead to establish and run Payments GTM Operations as a new function within their fast-growing Fintech department. Reporting to the VP & GM of Payments and Fintech, you will coordinate cross-functional teams (Marketing, Sales, Account Management, Customer Support, Risk, Operations, Analytics, Product Development) to build the programs, processes, and measurement systems that transform these teams into a coordinated growth engine for Jobber's payments products.
Jobber helps small home service businesses (plumbers, painters, landscapers) run their operations through technology. The Fintech team is building the financial backbone for these businesses, enabling them to get paid, access capital, and understand their financial health. Payments is foundational to this strategy, and this role owns how Jobber's payments business grows—essentially running the commercial side of a payments business inside a SaaS company.
Key responsibilities include:
- Mapping and rebuilding the end-to-end customer journey for payments, from first touch through activation and ongoing usage, identifying where customer-facing teams can improve their motions.
- Designing and running experiments to drive payments adoption and usage, rapidly iterating based on results.
- Defining key metrics for payments GTM and holding cross-functional partners accountable.
- Building deep working relationships across GTM teams, Product, RevOps, and Analytics, serving as connective tissue between these functions.
- Using data and qualitative insights to identify opportunities, size them, run experiments, and measure results.
- Staying informed on competitive landscape and differentiation opportunities among vertical SaaS and embedded payments players.
The role operates in an ambiguous, fast-paced environment where you'll bring structure to complex problems, mobilize teams, and deliver measurable results.
REQUIREMENTS:
- Operating and strategy experience (ideally a mix of both): Revenue Operations, GTM Operations, Strategy & Operations, Product Commercialization, or GM/Founder role experience, preferably at a scaling SaaS or Fintech company.
- Strategy experience valued: background in Management Consulting, VC, or Strategy & Operations, with demonstrated ability to be a strategic partner to senior leaders and make data-driven recommendations.
- Deep understanding of payments and financial services business models, metrics, and growth strategies, particularly for small businesses.
- Strong data instincts and comfort using analytics to measure impact, make decisions, and optimize performance.
- SQL or similar data manipulation experience is a plus but not required.
- Exceptional communication and stakeholder management skills; ability to translate data into stories and strategies into action plans.
- Demonstrated ability to design and implement scalable operational processes that drive growth.
- Passion for helping small businesses succeed through innovative financial solutions.
- Curious mindset and growth mentality; scrappy learner who can quickly become an expert.
- Proactive problem-solving orientation with ability to corral resources and deliver results.
