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ElevenLabs is a $22B-valued AI research and product company that has raised $781M in funding from top-tier investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia. The company transforms how we interact with technology through AI voice, agents, creative tools, and developer APIs, serving millions of users and thousands of businesses including Deutsche Telekom and Meta.
As Partner Enablement Program Manager, you will build and run the ElevenLabs partner academy for systems integrators, hyperscalers, and technology partners. Your core mission is to grow the program to 10,000+ certified partner professionals by end of 2027 and establish the ElevenLabs certification as a respected credential in the tech ecosystem.
Key responsibilities include:
- Design and build curricula for partner sellers, pre-sales engineers, and implementation teams across sales, technical implementation, and product knowledge (starting with ElevenAgents, expanding to ElevenCreative and ElevenAPI)
- Translate expert knowledge from Forward Deployed Engineers, sales teams, and product into world-class online academy content including courses, hands-on labs, and assessments
- Manage the certification program end-to-end: submissions, review workflows, certificate issuance, and technical validation by FDEs
- Scale the program through automation: automated agent review, bots, and learner support systems
- Deliver training both online and in-person, including sessions at partner hackathons
- Oversee program administration: learning platform management, partner onboarding tracks, reporting, and learner feedback loops
The role operates within ElevenLabs' high-velocity, impact-driven culture emphasizing rapid experimentation, lean autonomous teams, minimal bureaucracy, and AI-first approaches. You'll work closely with regional Forward Deployed Engineers who set technical quality standards.
Career growth paths include leading a partner enablement team as the academy scales, or transitioning into partner program leadership or Solutions Engineering roles.
REQUIREMENTS:
Must-have:
- Passion for AI, technology, and ElevenLabs products
- Proven track record building enablement or training programs at scale for partners, sellers, or technical teams
- Ability to learn technical products quickly and explain them to both technical and commercial audiences
- Demonstrated capability to run programs end-to-end (learning platforms, timelines, stakeholder management, reporting)
- Ability to lead sessions and workshops in front of sellers and engineers
- Strong instructional design skills: converting expert content into clear courses, labs, and assessments
- Comfort turning repetitive work into automations, tools, and agents
- Excellent communication skills with ability to adapt messaging to different audiences
- Comfort with both commercial and technical topics (not required to be the deepest expert, but sufficient depth to work with senior engineers and sellers as SMEs)
Bonus qualifications:
- Experience as a Forward Deployed Engineer, Solutions Engineer, or in professional services for frontier AI products
- Hands-on experience building LLM applications or voice/chat agents and assessing production readiness
- Familiarity with Python or TypeScript, APIs, webhooks, and common integration patterns
- Telephony experience (SIP, Twilio, contact center platforms)
- Background at systems integrators, hyperscalers, or technology partners
- Experience with learning platforms such as WorkRamp
- Proficiency in Spanish or Portuguese
Location: Remote-first, must operate in Americas timezones. Optional offices in New York or San Francisco.
