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Salary: USD 125,000 - 150,000 / annual
UJET is an AI-powered contact center platform seeking a GTM Chief of Staff & Revenue Operations leader to report directly to the Chief Growth Officer. This role bridges strategic thinking with hands-on operational delivery, serving as the CGO's primary strategic operator and right-hand leader across Sales, Marketing, Channel, and Deal Desk functions.
You will establish operational rhythm across the GTM organization, managing a lean core team including a dedicated HubSpot Administrator. You will elevate Revenue Operations from a tactical function to a strategic growth driver, owning pricing models, cross-functional data unification, commercial analytics, executive reporting, and alignment across all routes to market.
Key responsibilities include:
**Executive CoS Leadership & Operational Rhythm:** Act as the primary operational partner and proxy for the CGO, driving cross-functional alignment across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own the company's GTM operating rhythm including weekly pipeline reviews, executive forecast cadences, quarterly business reviews, and strategic planning cycles. Build executive narratives, board meeting presentations, and strategic performance reviews that translate revenue data into actionable growth decisions.
**Strategic Pricing & Commercial Analytics:** Partner with leadership to design and optimize pricing architecture, packaging, and expansion tiers across direct, channel, and OEM routes. Conduct deep data analysis on historical sales patterns, discounting behaviors, and deal margins to establish smart discounting guardrails and approval thresholds that maximize Average Deal Size and Net Revenue Retention. Deliver rigorous financial modeling and scenario planning for sales capacity, territory coverage, quota deployment, and new monetization initiatives.
**Full-Lifecycle Data Unification & Executive Insights:** Drive complete data unification across Marketing, Sales, Channel, and Customer Success to establish cross-functional traceability across the full customer journey, incorporating customer health heatmaps, adoption telemetry, and churn/expansion risk signals. Define and enforce HubSpot-specific logic, field structures, and object relationships, managing a dedicated HubSpot Admin to maintain a clean, single source of truth. Design and maintain real-time executive dashboards that surface deep diagnostic insights on conversion health, deal risks, and growth opportunities.
**Process Standardization & Product-to-Revenue Acceleration:** Analyze stage-to-stage conversion rates to fix bottlenecks between discovery and serious evaluation. Implement automated pipeline drift triggers to identify stalled opportunities and systematically purge "zombie deals." Conduct transcript- and data-driven win-loss analyses and translate findings directly into weekly Product & Finance prioritization gates.
**Sales Operations, Marketing Operations & Commercial Governance:** Lead territory modeling, account segmentation, holdover rules, and quota assignment across direct reps and partner channels. Align Marketing Operations with Sales and Channel, ensuring lead routing, attribution models, and campaign performance data feed into revenue outcomes. Oversee Deal Desk operations and Quote-to-Cash workflows, establishing approval structures that balance commercial speed with policy compliance.
**Core Team Leadership & AI Stack Stewardship:** Directly manage and mentor a dedicated HubSpot Administrator. Evaluate and streamline the GTM tech stack to eliminate redundant tools; deploy modern AI workflows (pre-call briefs, auto-CRM logging, intent routing) to maximize rep selling time.
**Requirements:**
- 7+ years of progressive experience combining top-tier Management Consulting (McKinsey, BCG, Bain, Deloitte, Accenture) or Strategic Ops with RevOps/GTM leadership in a high-growth B2B SaaS environment
- Deep expertise in pricing strategy, discounting analysis, yield management, and deal economics
- Proven track record unifying messy cross-functional GTM data, enforcing data governance, and defining CRM logic/architecture (HubSpot core preferred)
- Exceptional skill acting as a high-trust proxy for C-level leadership, leading cross-functional teams without direct authority, and building board-level narratives and QBR frameworks
- Master-level ability to turn complex datasets into actionable executive dashboards, capacity models, and predictive forecast views using Excel, SQL, or BI tools (Looker, Tableau, Power BI)
- Strong background in Quote-to-Cash, CPQ, discount controls, and contract lifecycle workflows
- Familiarity with multi-segment GTM motions across Enterprise Direct, OEM, Expansion, and Channel/TSD partners
- Bachelor's degree in Business, Finance, Engineering, or related quantitative field required; MBA strongly preferred
