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Florence Healthcare is a clinical trials software platform used by over 65,000 research teams in 90 countries. The company has been recognized as a Deloitte Fast 50 business, G2 Category Leader, and Inc. 5000 company.
The Group Product Manager (GPM) role carries end-to-end ownership of one full side of Florence's business, spanning strategy, portfolio decisions, planning, delivery, and business outcomes. This is a leadership position that goes beyond managing a team of Product Managers—the GPM owns outcomes, defines vision and strategy for the full product portfolio, aligns it with company-wide business goals, and is accountable for growth and value delivery.
Key Responsibilities:
Portfolio & Business Ownership: Define long-term vision and strategy for the business side/product portfolio aligned with company goals. Build and manage portfolio-level roadmaps, prioritizing based on business impact, resourcing, and market needs. Track market trends, competitive dynamics, and regulatory context in life sciences/clinical research. Represent the customer voice at the portfolio level. Own accountability for business outcomes including growth, adoption, retention, and key metrics. Stay current on AI/ML trends in health tech.
Team Leadership & Development: Lead and mentor a team of Product Managers, providing coaching on product decisions, prioritization, stakeholder management, and delivery. Guide team members through ambiguity and strengthen their decision-making. Serve as dedicated line manager for performance management, career development, and growth planning. Set goals and track execution through clear frameworks and dashboards.
Portfolio Execution & Delivery: Partner with Design, Engineering, QA, and other functions to drive smooth, predictable delivery. Establish and refine planning, development, and release rhythms. Coordinate release management processes. Identify and remove delivery bottlenecks; strengthen feedback loops.
Cross-Functional Collaboration & Alignment: Act as primary point of contact for Customer Success, Support, Sales, Marketing, and Finance. Collect and synthesize input from go-to-market teams. Manage budget and resources within the portfolio. Collaborate with senior product leaders on product culture and strategic direction.
Performance Measurement & Data-Informed Decisions: Define and track KPIs across the portfolio. Drive adoption of product management tooling for planning, analytics, and execution. Establish methods to track product health, usage trends, and adoption. Contribute to process efficiency across the product organization.
Requirements:
- 8+ years of experience in B2B SaaS product management, including 2+ years managing Product Managers
- Experience owning a portfolio or substantial product area with clear accountability for business outcomes (growth, retention, revenue, etc.)
- Track record of developing PMs and guiding them through execution and stakeholder alignment
- Experience leading product strategy, release processes, and agile product development at scale using AI tools
- Experience defining and evolving internal product practices, systems, and tooling for organizational consistency
- Familiarity with OKRs and structured planning cycles across cross-functional teams
- Strong working knowledge of product analytics practices, tools, and frameworks for decision-making
- Excellent communication, leadership, and negotiation skills across all organizational levels, including executive leadership
- Experience working with engineering, QA, and cross-functional go-to-market teams
- Experience in healthcare, life sciences, and clinical trials in particular; experience in regulated software environments (e.g., 21 CFR Part 11)
- Strong understanding of healthcare processes, terminology, and compliance considerations
