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Adyen is a financial technology platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft. The In-Person Payments solution combines physical payment devices with core processing, and the Supply Chain team ensures seamless delivery of hardware (payment terminals, cards, accessories) while providing operational insights.
You will serve as Global Warehouse Strategy Manager for the Warehousing & Logistics team based in Singapore, holding end-to-end ownership of relationships with key external warehouse partners globally. This is a strategic role requiring you to lead high-stakes global supply chain projects and act as the primary strategic nexus between headquarters, regional teams (EMEA and APAC), and internal business functions.
Key responsibilities include:
**Global Partner Ownership & Governance:** Serve as the global owner for key external warehouse partner relationships. Lead performance reviews, track global metrics and SLAs, manage contract changes, and oversee multi-region projects to ensure best-in-class service to merchants.
**Cross-Functional & Market Needs Nexus:** Function as the primary point of contact for commercial teams, Project Ops Managers, and Implementation Managers across regions. Systematically gather and aggregate regional market needs, channel feedback to headquarters, and distribute standardized global process insights to APAC and EMEA teams.
**Regional Mentorship & Decision Guidance:** Elevate regional individual contributors through structured upskilling to achieve operational maturity while maintaining high autonomy in solving complex bottlenecks.
**End-to-End Project Leadership:** Lead and execute complex, cross-functional supply chain projects globally, ensuring seamless alignment, clear updates, and structured reporting to stakeholders across all business units.
**Merchant-First Service Excellence:** Continuously optimize warehousing network performance to maintain low transit times, optimize order fulfillment costs, and ensure compliance (PCI, local regulatory) without compromising merchant experience.
The role operates in a high-growth environment demanding continuous optimization and improvement. You will be expected to take initiative and drive enhancements across the supply chain function.
**Requirements:**
- 8 to 12+ years of experience in Supply Chain, with expertise in warehousing and operations management
- Demonstrated background in direct or functional people management, mentoring team members, and driving alignment across distributed global teams
- Proven track record of running end-to-end global supply chain initiatives with superior communication skills and cross-functional execution
- Strong self-starter and problem-solver with ability to create and execute actionable plans
- Collaborative communicator who aligns with diverse internal teams and external partners
- Analytical mindset with proficiency in Excel and KPI monitoring
- Tech-savvy and enthusiastic about leveraging modern technology in supply chain operations
- Deep familiarity with APAC and EMEA operational environments
- Global mindset, comfortable working across time zones and cultures