SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cloudflare is seeking a Global Vendor Operations Specialist to manage day-to-day vendor operations across its global infrastructure. This hands-on role serves as the primary operational liaison between Cloudflare and external service providers, translating strategic vendor relationships into tactical execution excellence.
Key responsibilities include:
Vendor Onboarding & Integration: Guide new global vendors through complete company setup from contract signature to operational readiness. Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and workflows. Coordinate collection and validation of legal, tax, compliance, and security documentation. Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards. Establish initial communication cadences with vendor teams. Work cross-functionally with IT, Security, Procurement, and Legal to provision access and complete clearances.
Metric Tracking & Performance Scorecards: Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance. Monitor Service Level Agreements across all active vendors, flagging breaches and tracking resolution. Develop vendor scorecards providing objective performance assessments. Create executive-level dashboards summarizing vendor health across the global portfolio. Establish data collection processes for accurate, timely measurement. Partner with vendors to align on measurement methodologies.
Performance Improvement & Issue Resolution: Conduct root cause analysis when vendors miss SLA targets or performance benchmarks. Schedule and facilitate regular operational review meetings with vendor teams. Track improvement plan progress and escalate persistent issues to the Global Vendor Manager. Identify patterns across vendor performance issues and recommend systemic improvements. Document lessons learned to prevent recurrence.
Process Optimization & Automation: Simplify vendor operational guidelines, playbooks, and SOPs. Identify opportunities to automate repetitive vendor management tasks using agentic AI tools. Partner with internal teams to implement tools that accelerate onboarding and performance monitoring. Create templates, forms, and workflows reducing administrative overhead. Maintain centralized vendor operations documentation and knowledge base. Drive continuous improvement initiatives based on stakeholder feedback.
This role reports to the Global Vendor Manager and requires strong organizational skills, attention to detail, cross-functional collaboration, and comfort with data-driven decision making.
