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Neko Health is redefining preventative care, combining proprietary technology with direct clinical care to deliver personalized health insights in a single, non-invasive visit. The company is scaling rapidly with hundreds of new clinic locations planned across global markets.
As Global Security Lead, you will own the physical security strategy and operations for all Neko clinic locations worldwide. This is a foundational build role where you will establish global security standards, processes, and infrastructure that scale across diverse markets and regulatory environments.
In your first 6–12 months, you will:
**Clinic Openings & Standards**
- Develop a repeatable security opening process that every new clinic must pass before launch, adaptable to different markets and local legislation
- Create global physical security standards (access control, CCTV, guarding, visitor management, incident reporting) with local variations as required
- Embed security requirements into clinic design and construction plans, working closely with real estate and construction teams
- Build relationships with local police and authorities in each market
**Risk Management & Infrastructure**
- Implement a global security management system adapted locally for each market, overseeing day-to-day operations across all clinics and offices
- Establish risk baselines for every location with clear priorities and accountability
- Lead incident management, business continuity planning, and preventative security initiatives, including post-incident reviews
- Coordinate physical and digital security controls with Information Security and Privacy teams to protect patient data holistically
- Design a security operating model defining central vs. regional responsibilities and build the hiring plan to support it
**Day-to-Day Operations**
- Own security operations ensuring members and staff are safe in every clinic
- Set service standards for security guards and front-of-house teams that reflect first-class member experience
- Establish incident escalation processes, out-of-hours coverage models, and tested emergency response plans
- Investigate incidents involving members, staff, vendors, and partners in coordination with HR and legal
- Select, contract, and manage security vendors and guarding partners across markets with consistent service levels and budgets
- Provide regular reporting to the COO on incidents, near misses, cost per site, and open risks
**Technology & Systems**
- Evaluate and implement systems to manage security operations at global scale
**Requirements**
- 10+ years in physical security, including at least 5 years leading security across multiple markets
- Proven experience setting up security for new sites from design phase through opening (not only managing existing sites)
- Track record managing security vendors, guarding contracts, and budgets across several regions
- Experience leading incident and crisis response, including investigations and post-incident reviews
- Ability to remain calm under pressure and handle sensitive information with discretion
- Comfortable collaborating with senior leadership and cross-functional teams (construction, real estate, operations)
- Willingness to travel regularly between markets
**Preferred Qualifications**
- Background in multi-site, public-facing businesses (co-working, retail, hospitality, fitness, tech, wellness, or healthcare)
- Experience building a security function as a company scaled from few sites to many
- Working knowledge of electronic security systems and their integration into new builds
- Experience selecting and implementing security management systems at scale
- Professional certifications such as CPP (Certified Protection Professional), PSP (Professional Security Professional), or equivalent
