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Back Market is a global marketplace for refurbished devices, operating with a mission to make tech reliable, affordable, and sustainable. The company is seeking a Global Personnel Administration & HR Ops Specialist to define, build, and industrialize personnel administration across all geographies while maintaining current service delivery.
The role is split between BUILD and RUN responsibilities:
BUILD (diagnostic, strategy, standardization):
- Lead end-to-end diagnostic of personnel administration across all geographies; map current processes, volumes, cycle times, FTE load, costs, and incidents.
- Define target perimeter and negotiate handover of activities from People Partners, HRIS, Finance, Legal, and local contacts; establish RACI matrix.
- Conduct make-or-buy analysis for each activity and country: evaluate global in-house, local in-house, outsourced, or EOR options.
- Build decision framework incorporating cost model, service model, risk/compliance criteria, scalability, dependency, and reversibility.
- Present recommendations and business case to HR Ops & HR Tech Director and People Leadership Team.
- Execute sourcing outcomes: RFP, provider selection, transition, and exit management.
- Build global document standards (contracts, amendments, letters, certificates, forms) with local variants by exception only.
- Industrialize processes: one process per activity across all geographies, documented with defined controls and cut-offs.
- Automate with HR Tech (Workday): document generation, e-signature, self-service workflows, removal of manual re-entry and shadow systems.
- Establish service standards: SLAs, ticketing, knowledge base, escalation, and reporting.
RUN (current operations until target model is live):
- Manage employment contracts, amendments, onboarding, offboarding end-to-end.
- Maintain employee files with GDPR compliance and archiving.
- Administer leave and absence management.
- Oversee campus population (internships, apprenticeships).
- Handle occupational health obligations and visa/international mobility management.
- Provide administrative inputs to payroll and manage relevant providers.
- Ensure compliance and control framework; close high-severity audit risks.
- Support one apprentice.
Indicative split at start: 50% build / 50% run, shifting toward build as standards and automation are implemented. To be revisited quarterly.
Back Market offers a hybrid work environment with 2 remote days per week and 1 remote work week per quarter, plus 3 flex days. The company is a certified B Corp (93.2 score) committed to diversity, equity, and inclusion with employee resource groups, mentorship programs, and comprehensive accessibility policies.
REQUIREMENTS:
- Solid personnel administration or HR Ops background on multi-country scope.
- Demonstrated experience building processes from scratch, standardizing document sets, imposing cut-offs, writing and enforcing RACI matrices.
- Comfortable with financial/numerical analysis.
- Hands-on HRIS experience, ideally Workday: configuration logic, data quality, workflows, adoption.
- Strong compliance reflex: GDPR, employee files, retention, statutory obligations.
- Fluent English (working language).
