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Rippling is seeking a Global Payroll Operations Specialist to join its Global Payroll Operations team, supporting payroll operations for EOR (Employer of Record) customers across the UK and Ireland. The role sits at the center of Rippling's global payroll operations, helping scale country-specific expertise and operational excellence.
You will own critical components of the end-to-end payroll process, including inputs, corrections, off-cycle support, statutory payroll requirements, customer-facing payroll issues, and post-payroll resolution. This requires strong UK and Irish payroll knowledge and sharp judgment on tax and payroll treatment. You will troubleshoot complex issues across pay types, earnings, deductions, reimbursements, allowances, pensions, statutory and leave-related payments, tax codes/RPNs, student loans, terminations, and HMRC or Irish Revenue-dependent cases.
Key responsibilities include:
- Own key components of EOR payroll processing for the UK and Ireland, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, and post-payroll review
- Manage payroll calendars, cutoffs, stakeholder readiness, and timelines to ensure accurate, timely payroll delivery across both markets
- Resolve complex payroll and tax cases, including overpayments, final pay, redundancy pay, bonuses, reimbursements, tax codes/RPNs, student loans, statutory documents, deductions, pensions, and leave-related pay
- Create, review, and validate pay types, earnings, deductions, benefits, allowances, statutory payments, and leave payments with correct payroll and tax treatment
- Advise customers and internal teams on UK and Irish payroll requirements, including PAYE, National Insurance, PRSI, USC, statutory payments, pensions, taxable benefits, reimbursements, and auto-enrolment
- Liaise with HMRC, Irish Revenue, and other agencies while reconciling payroll outputs, filings, deductions, pension contributions, and tax/social security amounts
- Document SOPs, recurring issues, case-resolution steps, and knowledge articles to improve accuracy, consistency, customer education, and operational scalability
This is a highly cross-functional role for someone who combines UK and Irish payroll knowledge, strong customer-service judgment, operational discipline, and a continuous-improvement mindset.
Rippling is a San Francisco-based company that has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It was named one of America's best startup employers by Forbes. Rippling gives businesses one place to run HR, IT, and Finance, bringing together workforce systems like payroll, expenses, benefits, and computers into a single integrated platform.
REQUIREMENTS:
- Strong understanding of UK and Irish payroll and tax compliance, including PAYE, National Insurance, PRSI, USC, HMRC/Revenue processes, statutory documents, deductions, pensions, RPNs, filings, and year-end outputs
- 3+ years of experience in a client-facing payroll, payroll operations, or payroll tax role in the UK and/or Ireland; EOR payroll experience is a plus
- Proven experience supporting end-to-end payroll operations, including processing, corrections, audits, customer-facing payroll issues, notices, disputes, and HMRC/Revenue communications
- Working knowledge of payroll tax treatment across pay types, payroll inputs, earnings, deductions, benefits, reimbursements, allowances, statutory payments, leave-related pay, pensions, and other payroll components, with awareness of jurisdiction-specific tax, pension, and statutory-treatment requirements
- Excellent communication, analytical, problem-solving, prioritization, and documentation skills, with the ability to manage case queues and explain complex payroll issues clearly
- Continuous-improvement mindset, strong attention to detail, and comfort working across operational systems, documentation tools, and case-management platforms; familiarity with Salesforce, JIRA, and Confluence is a plus
