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Okta is seeking a high-velocity Partner Program Operations Specialist to own the operational backbone of its global partner ecosystem. This is a hands-on execution role focused on removing friction, maintaining data integrity, and unblocking partners and internal teams in real time.
Key Responsibilities:
Partner Onboarding & Ecosystem Operations: Own end-to-end partner onboarding from contract sign-off through full enablement. Drive data hygiene in Salesforce to ensure partner profiles, status, and agreement data remain 100% accurate. Partner with Finance and Partner Sales on due diligence and compliance checks. Manage partner agreements through DocuSign/Conga to keep deals moving fast. Support distribution partners in onboarding reseller networks. Serve as the go-to operational contact on Slack and email for program structure and resource questions.
Portal & Systems Enablement: Own user access and identity lifecycle for the Partner Portal and downstream systems, troubleshooting technical blockers instantly. Guide partners through portal workflows, tools, and documentation for effective self-service. Unblock partner access to learning systems and training pathways. Champion portal adoption internally and externally to maximize self-service usage.
Partner Support & Operational Execution: Resolve high-volume inbound operational requests with speed and precision covering onboarding, eligibility, agreement tracking, benefits, and compliance. Support Deal Registration operations and troubleshoot submission blockers. Issue Letters of Authorization promptly. Safeguard partner data integrity across Salesforce, Conga, DocuSign, PRM tools, and partner locator directories. Assist with deal registration metrics, reporting, and compliance monitoring.
The ideal candidate is an execution-focused operator with a bias for action, incredible attention to detail, and a knack for solving complex operational puzzles in a fast-moving environment.
Requirements:
- 3–6 years of experience in partner operations, channel operations, or program operations, preferably in high-growth SaaS/tech
- Bias for action and ownership: take complete accountability, proactively solve root causes, don't wait to be told how to fix blockers
- Attention to detail and data mastery: take pride in pristine data quality and spot operational inconsistencies before they become problems
- Problem-solving speed: ability to navigate complex tools and cross-functional processes rapidly under tight deadlines
- Clear, direct communication: excellent writing and interpersonal skills for unblocking internal cross-functional partners and external executives
- High professional standards: strong business judgment, integrity, and comfort navigating cross-functional matrixed teams
Preferred Tooling Experience:
- Salesforce (SFDC) and PRM Platforms (e.g., Impartner)
- Google Workspace and Microsoft Excel
- Conga/Apttus and DocuSign
- Tableau or similar reporting/BI tools
