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Sardine is a leading agentic risk platform for fighting financial crime, offering integrated solutions that unify data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. The company serves leading clients including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com.
As Global Head of Solutions, you will own all technical teams responsible for customer success from contract signature through live deployment and ongoing support. This includes Integration Engineering (which scopes integrations and brings customers live) and Support Engineering (which maintains client satisfaction). You will lead approximately 20 people across both individual contributors and managers, establishing unified standards and quality bars as the organization scales rapidly.
Key responsibilities include:
- Owning Integration and Support engineering functions (~20 people across three sub-functions)
- Building playbooks, onboarding processes, best practices, and SLAs to enable smooth scaling
- Coaching and developing technical leads into people leaders, expanding their leadership capabilities
- Getting hands-on with deal scoping and contract structuring where technical judgment is critical
- Partnering with Sales and Account Management to drive cross-sell, upsell, and net revenue retention
- Collaborating with the POC team (including Data Scientists) to drive successful proof-of-concepts
- Leveraging deep product fluency to guide the team through scoping, delivery, and people challenges
You will work in a remote-first culture with flexibility to work from anywhere within your country of hire. The company values performance over hours, self-motivation, and extreme ownership. Sardine offers generous compensation in cash and equity, early exercise options, flexible PTO, comprehensive health coverage (US/Canada), 401k/RRSP matching (US/Canada), home office stipend, monthly meal and social stipends, and annual health/wellness and learning stipends.
REQUIREMENTS:
- Experience leading large technical teams (20+) in B2B SaaS, including building out the management layer beneath you
- Domain experience in financial services, fraud, risk, compliance, or banking
- Deep technical and product expertise sufficient to guide strategic decisions, contribute to team planning and training, and assess integration complexity and scoping challenges
- Track record of building operational rigor (playbooks, SLAs, structured processes) as organizations scale
- Experience scaling a team through rapid growth
- Strong coaching instincts and ability to develop talented, fast-rising leaders
- Comfort leading through growth and change in a rapidly evolving environment
BONUS:
- Experience spanning both pre-sales (sales engineering/solutions consulting) and post-sales (implementation/professional services) motions
- Broader fintech familiarity beyond fraud/compliance
