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Jellyfish is a global digital marketing agency combining tech expertise, creative talent, and media/data specialists to drive client digital transformation. Reporting to the Country MD/EVP of Client Management, you will lead high-level client relationships and oversee a senior team managing a substantial portfolio of business.
You will serve as a strategic partner to clients, identifying challenges, interpreting briefs, and delivering agency solutions that drive sustained growth. Your responsibilities include leading overarching client strategies to ensure long-term success, establishing and maintaining relationships with C-suite and senior decision-makers to drive retention and revenue expansion, and ensuring all teams align toward shared client goals. You will drive new product activation, market expansion, and increased client spend, while serving as the ultimate escalation point for client issues requiring efficient resolution.
Operationally, you will streamline processes, improve workflows, and ensure consistency across client accounts. You will collaborate with leadership on key capability workstreams and improvements. You will lead, mentor, and develop senior team members to drive high performance, deliver quarterly SMART goals and performance reviews to direct reports, and review line manager performance reviews within your hub ownership. You will identify and deliver growth and performance improvement opportunities to team members.
The role emphasizes strategic thinking, long-term planning, financial accountability, and cross-functional leadership. You will contribute to product development, marketing initiatives, and cross-group engagements.
Qualifications:
- 15+ years of experience in client management at an agency, publication, or brand
- At least 5+ years of management/team leadership experience
- Subject matter expertise in platform knowledge, retainer development, and successful campaign execution
- Ability to think strategically and develop long-term client and agency plans
- Strong prioritization, delegation, and multitasking capabilities
- Ability to perform under pressure in a fast-paced environment
- Agency experience is required
- Note: The company emphasizes skills, expertise, and behavioral attributes over years of experience and traditional degrees.
