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Manifest OS is an AI-native legal services company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. The company powers next-generation AI-native law firms with a unified global brand, proprietary technology platform, and centralized back office. Manifest OS has raised $60M in Series A funding from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
The Global Case Manager owns end-to-end delivery of global immigration matters for enterprise clients operating under contractual SLAs. You will manage a high-volume, multi-jurisdiction caseload spanning work permits, business travel, renewals, and permanent residence across multiple countries simultaneously. This role serves as the connective tissue between clients, network partners, and Manifest attorneys, with success measured in on-time, accurate, compliant outcomes.
Key responsibilities include:
- Managing global immigration cases end-to-end within contractual SLAs across multiple jurisdictions
- Delivering eligibility assessments, case strategy, and realistic timelines to clients and assignees
- Serving as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders
- Coordinating network partners and vendors, holding them to timelines and quality standards
- Monitoring legislative changes across assigned jurisdictions and translating them into client guidance
- Tracking cases, milestones, and documentation in Manifest's platform to maintain audit readiness
- Identifying and implementing workflow, template, or automation improvements that reduce processing time
This role is ideal if you want to help build a global immigration practice rather than maintain one, thrive owning complex multi-country caseloads with real accountability to outcomes, and are energized by clients who rely on you as a trusted advisor. It is not suitable if you prefer narrowly defined work with minimal client or partner coordination, need close oversight to manage competing deadlines, or are looking for a fully established playbook with no room to shape it.
Requirements:
- Must have 5+ years of corporate immigration experience outside the U.S., at a firm, provider, or in-house
- Hands-on case management across multiple jurisdictions, including work permits and permanent residence
- Proven SLA and KPI delivery on high-volume enterprise programs
- Experience directing external network partners or vendors
- Strong communication skills with HR, Mobility, and Legal stakeholders under escalation pressure
- Exceptional organization and accuracy managing concurrent deadlines
Nice-to-haves:
- Depth in enterprise markets such as the UK, Canada, Germany, India, Singapore, or Australia
- Experience on both provider and in-house sides of global mobility
- Familiarity with business traveler compliance or permit-expiry tracking programs
- Exposure to U.S. immigration and its intersection with global assignments
- Additional language skills
