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Lightspeed, a publicly traded (NYSE: LSPD, TSX: LSPD) all-in-one commerce platform founded in Montreal in 2005, is seeking a Retail Sales Manager to lead a team of account executives focused on new customer acquisition across North America.
In this role, you will actively manage and mentor a team of account executives to deliver a customer-centric sales experience while presenting the Lightspeed platform to retail merchants in the US and Canada. You will identify business opportunities and drive measurable results in new customer acquisition and team performance. Using Salesforce, you will generate forecast reports, analyze conversion rates, and track key business activity metrics. You will ensure your team meets new sales objectives while collaborating closely with the current Retail sector leadership to organize and deliver training, lead team meetings, and drive team and group initiatives. Cross-functional collaboration with product, customer success, implementation, and other internal teams is essential.
Lightspeed's platform transforms and unifies online and offline operations, omnichannel sales, multi-location expansion, international payments, financial solutions, and supplier network connectivity for retail, restaurant, and golf businesses across 100+ countries. The company operates teams across North America, Europe, and Asia-Pacific.
Requirements:
- Proven experience hiring, managing, and coaching an account executive team
- Experience using Salesforce for reporting and forecasting
- Passion for revenue growth, building exceptional team culture, and delivering positive customer experiences
- SaaS or retail sales industry experience is a plus
- Fluent English as a working language (required for this global role with employees and customers outside Quebec)
- Willingness to embrace change and drive impact within a growing but agile organization
