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Salary: CAD 122,000 - 128,000 / annual
Airbnb's Luxury collection comprises over 9,000 curated, verified properties distinguished by exceptional quality and premium services. This is one of Airbnb's fastest-growing categories and serves as a testing ground for the company's managed platform model. The Luxury verification team, within Airbnb's broader Listings organization, is responsible for onboarding new Luxury listings, defining and enforcing quality criteria that give meaning to the Luxury badge, and converting high-potential existing platform listings into Luxury offerings.
As Senior Operations Manager for Luxury Listings Integration, you will own the end-to-end onboarding process for new Airbnb Luxury listings. You will design acquisition and integration workflows to bring new supply online, ensure pipeline health, and collaborate cross-functionally to achieve team growth targets. You will also lead cross-team programs and represent the team in leadership contexts with opportunities for advancement.
Key responsibilities include:
- Manage and continuously improve end-to-end integration operations to meet company pace and quality standards
- Develop and implement new acquisition and integration approaches in collaboration with sales and cross-functional teams
- Identify and close gaps in tools and processes to enable sustainable systems rather than manual workarounds
- Manage program budgets and vendor relationships, including external partner selection
- Drive shared programs with peer leaders from planning through execution, and take on new projects as team priorities evolve
- Represent the team in internal team meetings, cross-functional forums, and leadership contexts as needed
- Track key performance indicators for your programs, diagnose performance dips, and identify and execute levers to get back on track
Requirements:
- Minimum 8 years of experience in program or operations management, sales operations, or supply chain operations in a high-growth, cross-functional environment
- Proven experience managing end-to-end pipelines or funnels from design through steady-state operation, including budget management and vendor accountability
- Strong analytical and problem-solving skills, including dashboard creation and data-driven decision-making; advanced data analysis skills (e.g., SQL) are desirable
- Deep hands-on experience with Salesforce, including dashboard and report creation, pipeline troubleshooting, and automation diagnostics
- Ability to drive progress with urgency and adapt quickly to shifting priorities to achieve project goals and objectives
- Proven experience managing matrix organizations and building relationships to achieve objectives with cross-functional teams, including sales, product, and technical teams
- Excellent written and verbal communication skills with the presence and judgment to represent the team in leadership contexts
- Strong organizational skills with meticulous attention to detail and quality
