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Flagler Health is building a clinical operating system for modern musculoskeletal care. The company partners with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Recently raised Series B funding, the company is entering its next phase of growth.
The Operations Generalist role is based in the NYC office and is designed for someone who thrives on owning messy, ambiguous problems and seeing them through from initial scoping to working solution. You will work across the business on whatever matters most at the time, taking on operational challenges that require both analytical rigor and cross-functional collaboration.
Key responsibilities include:
- Owning operational problems end to end, from scoping the issue to implementing the fix
- Digging into data and spreadsheets to understand what's happening and determining appropriate solutions
- Bringing structure and clear plans to ambiguous, fast-moving work
- Writing clear documentation, updates, and recommendations for teammates and leadership
- Working with people across teams to move projects forward and maintain alignment
- Taking on new problems as business priorities shift
The company values ownership (acting like a founder, picking up problems proactively), building (making things from scratch without needing a playbook), speed (favoring progress and quick decisions), transparency (direct communication and challenging assumptions), and curiosity (exploring new approaches).
REQUIREMENTS:
- 2+ years of experience in operations, strategy, consulting, or a startup role
- Track record of owning messy problems end to end
- Clear, strong writing and communication skills
- Comfort working with data and spreadsheets
- Preferred: experience in healthcare or healthtech; experience at an early-stage startup
