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Deliverect is an API-first platform revolutionizing commerce for food and retail industries by providing connected on and off-premise solutions. The company empowers businesses to expand revenue and simplify operations through seamless selling and delivery capabilities.
The Frontline Support Specialist role is the primary point of contact for customer support, responsible for resolving technical and administrative issues efficiently and accurately. You will handle timely customer interactions, coordinate escalations to subject matter experts, and liaise with external partners to ensure customer success.
This is a full-time position based in Mexico City. The first 3 months require full-time in-office attendance to support onboarding and team integration. After this initial period, the role transitions to a hybrid schedule with 3 days in the Mexico City office and 2 days working remotely.
Work hours are flexible between 7:00 am and 10:00 pm, Monday through Friday, with rotating weekend and holiday coverage based on business needs. A typical week may consist of 10:00 am to 7:00 pm or 11:00 am to 8:00 pm shifts. All compensation follows local legal frameworks, including overtime and holiday pay regulations.
You will be part of the Customer Experience team, which is dedicated to empowering customer success through personalized guidance and round-the-clock support. The team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes globally.
