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Bitpanda is a fintech platform founded in 2014 that simplifies wealth creation by enabling users to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities. Operating across Europe with over 7 million customers, Bitpanda is one of Europe's safest and most secure investment platforms.
You will serve as the Front Office Associate at Bitpanda's Vienna headquarters, acting as the primary point of contact for employees, customers, business partners, suppliers, and visitors. This role is central to creating a welcoming, professional environment and supporting the company's workplace operations.
Key responsibilities include:
- Managing the front desk with a friendly, service-oriented approach
- Providing knowledgeable and helpful information to all inquiries via in-person, email, and internal communication channels
- Organizing internal and external meetings and workshops
- Handling workplace administrative and organizational tasks such as processing courier and mailing services, ordering office supplies, managing employee requests, and coordinating onboarding and offboarding
- Supporting your manager on key projects to ensure a 5-star employee experience
The role offers hybrid flexibility with 25 additional days per year to work from any city or country of your choice. Benefits include competitive total compensation with stock options, mental health support through OpenUP, 3 additional paid days off annually (after 6 months), unlimited Udemy access, partner discounts, up to 8 weeks of gender-neutral parental leave, free onsite dining in Vienna, tenure recognition, and company events.
Requirements:
- Background in Office Management, Reception, or Facility Management with at least 2 years of work experience in a similar role
- Excellent German language skills and highly eloquent English
- Friendly, respectful, well-mannered, and service-oriented demeanor
- Highly organized and structured with ability to maintain calm during busy or high-pressure periods
- Strong people skills with passion for exceptional service and solution-oriented approach
- Tech-savvy, particularly with Google Sheets, Slides, and Docs
- Excellent interpersonal and communication skills both in person and via written channels
