SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 86,784 - 108,480 / annual
Brex is seeking a Fraud Operations Associate to manage daily workflows related to transaction fraud, first-party fraud, and account takeovers. You will be the company expert in fraud operations, driving down losses and improving internal efficiencies while ensuring Brex scales safely and sustainably.
In this role, you will own associate-level fraud queues and be responsible for case management, including developing and implementing scalable operational processes for fraud management. You will make risk-based, subjective decisions on high-value/risk transactions and account offboardings while achieving company-level goals around financial fraud losses.
You will respond to cross-functional partners on escalations related to fraud, balancing risk with customer satisfaction. You'll participate in streamlining fraud operational workflows around transaction review and account investigations, and take ownership of fraud incident handling, including root cause analysis and closing inefficiency gaps.
Additionally, you will own and ship projects on the Fraud Ops roadmap with full autonomy, leveraging AI tools to enhance queues and projects. You'll partner with Policy, Data Science, and Engineering teams to improve tooling and scale internal operations for fraud.
The role is based in San Francisco with a hybrid work arrangement requiring a minimum of three coordinated days in the office per week (Monday, Wednesday, Thursday), plus up to four weeks per year of fully remote work.
Requirements include previous management or team leader experience, strong communication skills, ability to remain calm under pressure, creative problem-solving abilities, excellent interpersonal and analytical skills, and the ability to collaborate on projects and process improvements. SQL knowledge is a bonus.
