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Apple is seeking an experienced Fraud Manager to lead risk and fraud prevention initiatives for Apple Pay and Apple Wallet across the Greater China, Australia, New Zealand, and Southeast Asia (GCANZSEA) region. Based in Sydney, you will be a key member of the GCANZSEA Business Operations team and serve as the primary external-facing contact for fraud prevention strategy and execution.
You will build and maintain strategic relationships with a diverse ecosystem of partners—including banks, transit operators, and payment networks—guiding them through onboarding and long-term operational success. Working closely with Apple's internal global technical, business, and fraud teams, you will drive continuous improvement in fraud detection and prevention systems while ensuring seamless day-to-day partner interactions.
Key responsibilities include:
- Supporting execution of the GCANZSEA fraud prevention program in alignment with global strategy
- Driving continuous improvement in fraud detection and prevention systems, processes, and controls with partners
- Cultivating and managing strategic relationships with risk and fraud teams at partner organizations (issuing banks, payment networks, transit authorities)
- Collaborating with cross-functional teams (Product, Engineering, Data Science) to help partners implement innovative fraud mitigation solutions
- Optimizing fraud operations through data analysis, process refinement, and best-practice case management
- Acting as the regional point of contact for fraud events, coordinating escalation with partners and internal teams
- Leading regular business reviews and workshops with partners to drive alignment and enhance fraud prevention efforts
The role operates in a dynamic, evolving environment and requires a proactive, hands-on approach to achieve ambitious business goals.
Requirements:
- Minimum 10 years of relevant experience
- Significant experience in a fraud prevention role at a card issuer or payment scheme (preferred)
- Deep knowledge of the payments ecosystem, including payment networks, fraud detection technologies, and emerging trends (preferred)
- Demonstrated success in managing and optimizing counter-fraud operations and processes (preferred)
- Proven experience in a partner-facing role with ability to build and maintain strong external stakeholder relationships (preferred)
- Highly motivated and self-directed with strong sense of ownership and focus on key business outcomes (preferred)
- Exceptional analytical and data-driven mindset with ability to translate complex information into actionable insights (preferred)
- Excellent process analysis skills with ability to identify inefficiencies and implement meaningful improvements (preferred)
