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Salary: USD 110,000 - 130,000 / annual
Cube is a financial intelligence platform automating FP&A workflows for the modern Office of the CFO. The company has raised $65M+ from top-tier investors and was recognized by Forbes as one of the Best Places to Work in 2026.
As an Implementation Manager on the Professional Services team, you will lead end-to-end onboarding for new customers, ensuring rapid time-to-value and sustainable adoption of Cube's platform. You'll report to the Head of Professional Services and serve as a trusted partner during the critical onboarding phase.
Key responsibilities include:
- Managing the complete onboarding lifecycle for new customers, from kickoff through handover to Customer Success Engineering
- Owning onboarding projects to ensure on-time, on-scope delivery and customer satisfaction
- Acting as a thought leader, advising customers on best practices and aligning their FP&A requirements with Cube's solutions
- Configuring systems and delivering solutions tailored to customer needs
- Ensuring all contractual deliverables are met and customers achieve their FP&A goals
- Communicating project plans, status, risks, and action items to internal and external stakeholders
- Driving issue resolution and risk mitigation throughout implementation
- Seeking support from Product, Sales, and PS Leadership to address roadblocks while maintaining project ownership
- Facilitating knowledge transfer to the CSE team with comprehensive documentation and training
- Proactively analyzing customer readiness and engagement, offering guidance on product usage
- Juggling multiple concurrent projects while managing competing priorities
You'll work onsite at the New York office Tuesday through Thursday.
Requirements:
- Bachelor's degree in Finance, Business Administration, Information Systems, or related field (MBA or relevant master's degree preferred)
- 5+ years of experience in Implementation or Onboarding Management, ideally with analytical solutions (Business Intelligence, Data Analytics, or FP&A)
- Strong background in financial planning and analysis, including advanced financial modeling, finance systems, finance transformation, or consulting experience
- Proficiency in FP&A tools (Anaplan, Adaptive, Hyperion/Essbase, Tableau, Power BI, or similar)
- Comfort with ERP systems (NetSuite, QuickBooks Online, Xero, Sage Intacct, or others)
- Familiarity with customer experience tools (GuideCX, Chorus, Confluence, Slack)
- Proficiency in modern SaaS tools, project management systems (Jira), Excel modeling/reporting/analysis, and basic SQL knowledge preferred
- Strong project management skills with ability to manage multiple concurrent initiatives
- Excellent organizational and time-management skills
- Exceptional communication abilities, translating between technical and non-technical stakeholders
- Strong consultative and customer education skills
- Creative problem-solving mindset
- Empathy and relationship-building capability
- Ability to present and contribute to internal training programs
- Composure under pressure with resilience and adaptability
- Ability to work independently and make decisions to ensure project success
