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Buena is building the technology infrastructure for Germany's real estate industry, making property management seamless and transparent from search through financing to administration. The company acquires property management firms across Germany and transforms them into technology-driven operations. In under two years with fewer than 25 people at HQ, Buena has become Germany's second-largest property manager.
As Founding Customer Success Manager, you will build the training function from the ground up. You'll develop structures for individual and group training programs, travel regularly to Buena's property management clients across Germany, and become the expert on the Buena app.
Key responsibilities include:
- Developing expertise in the Buena property management and real estate app
- Conducting software training for teams at property management firms across Germany
- Identifying where employees struggle with the app and responding with targeted support
- Establishing and tracking KPIs at the employee level to measure adoption and usage patterns
- Serving as a bridge to the product team, providing insights to guide software development
You'll work in-office in Berlin with significant travel (up to 70%) throughout Germany to train and support clients. This is a high-impact founding role where your training initiatives directly influence how well Buena's core business model functions.
REQUIREMENTS:
- Fluent German language skills (required)
- Preference for in-office work over remote arrangements
- Willingness to travel up to 70% within Germany for client training and support
- Strong communication skills and ability to build relationships quickly
- Tech-savvy with proficiency in Google Sheets and common LLM tools
