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Salary: USD 120,000 - 160,000 / annual
OpenArt AI is one of the largest AI creative platforms in the world, serving millions of monthly active users. The enterprise platform helps marketing, creative, and studio teams at major brands, agencies, and entertainment companies accelerate their image and video production workflows.
As Founding Customer Success Manager, you will design and build OpenArt's customer success function from the ground up. This is a 0-to-1 opportunity to define what customer success means for the company and establish the playbooks and systems that will scale the function.
Your responsibilities span both post-sale and pre-sale activities. Post-sale work includes onboarding enterprise customers, training teams on platform capabilities, providing ongoing support, and driving revenue expansion through upsells and renewals. Pre-sale responsibilities include product demonstrations, security reviews, and proposal support for the company's largest accounts.
Key responsibilities:
- Own the complete post-sale customer success lifecycle: onboarding, adoption tracking, renewals, and expansion
- Assist with pre-sale engagement for major enterprise customers
- Help customers integrate OpenArt into their creative workflows, from campaign visuals to character and IP development
- Drive product adoption across core customer segments: brand and marketing teams, creative agencies, and studios
- Communicate new features and product updates to customers
- Monitor usage patterns and customer signals to maximize platform value realization
- Identify expansion opportunities and support upsell and renewal conversations
- Gather and synthesize customer feedback for the product and marketing teams
- Design, document, and continuously refine scalable customer success playbooks
You will work directly with Enterprise, Product, and Marketing teams, gaining high visibility and ownership across the organization. Your work directly impacts revenue through expansion, upsells, and renewals on the company's largest accounts. You'll partner with some of the world's leading creative organizations as they adopt AI for production workflows.
REQUIREMENTS:
- Proven experience in Customer Success or Account Management
- Strong understanding of creative workflows and creative industry practices
- Product-focused mindset with hands-on experience in customer onboarding and implementation
- Excellent communication and interpersonal skills; demonstrated ability to build and maintain strong customer relationships and write clearly
- Process and systems orientation; experience designing scalable systems for consistent, high-quality execution
- Proactive, ownership-driven attitude with ability to work independently in a founding role
