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Realm builds AI for the mining industry, integrating with existing mine infrastructure (cameras, SCADA systems, drones, data repositories) to predict equipment failures, detect unsafe behaviors, and optimize operations. The company was founded by former Palantir engineers and leaders from Blend Labs and Uber, and operates as an AI-first engineering team.
As the first Forward Deployed Engineer, you will be the technical point of contact for customers in the field, owning integrations, onsite deployment work, and translating real-world operational needs into robust, scalable technical solutions. Approximately 25% of your time will be spent onsite with customers across the US, embedded with users to understand workflows, constraints, and integration requirements.
Key responsibilities include: building ground-truth understanding of customer operations by shadowing frontline teams; rapidly prototyping tools and integrations in the field to validate ideas and solve urgent problems; troubleshooting complex operational and systems issues in degraded environments; translating field insights into clear technical requirements for the engineering team; leading all technical integration work including APIs, data pipelines, hardware/software interfaces, and security/compliance-sensitive deployments; working closely with engineering to ensure features align with real-world operational needs; representing customer technical realities internally; decomposing ambiguous problems into well-scoped technical workstreams; ensuring customers succeed in mission-critical contexts; informing product and engineering teams with field observations and frontline feedback; and contributing to scaling Realm's forward deployed engineering function.
Required qualifications include 2+ years of software engineering or forward deployed/mission operations experience with a record of shipping impactful work; strong technical fluency and ability to work closely with engineers; low ego and high EQ with exceptional collaborative instincts; experience with enterprise, industrial, government, or security-critical products; strong coding skills and computer science fundamentals; mastery of Git and Linux; demonstrated ability to lead cross-functional problem solving; ability to thrive in ambiguous environments; excellent communication skills; strong data instincts; hands-on prototyping and AI-assisted coding skills; and US citizenship or permanent residency.
Nice-to-have qualifications include onsite customer field experience, background deploying software to industrial or government settings, familiarity with mobile/web applications, cloud infrastructure, IoT/industrial systems, or real-time data pipelines, experience navigating sensitive customer environments, and expertise in mining or industrial safety regulations.
