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Binti is a mission-driven software company building solutions for state and county government agencies focused on social services, particularly child welfare. The company has helped approve over 100,000 families to foster or adopt and supports 49% of the nation's child welfare system. Based in San Francisco with ~90 employees, Binti is backed by top-tier investors including Founders Fund and First Round Capital.
As a Forward-Deployed Engineer on the Integrations Engineering team, you will own high-impact, externally-facing technical projects that help customers unlock the full value of the Binti platform. This role combines deep engineering expertise with customer-facing consulting and support.
Key responsibilities include:
- Participate in discovery and architecture sessions with customers to design integrations that meet their needs while leveraging Binti's platform effectively
- Lead co-development sessions with customers' development teams, providing live support and consulting as they integrate with Binti's APIs
- Build trusted relationships with customers' technical teams, becoming a go-to partner for integration support
- Provide technical support, debug integrations, and offer consultative advice to customers
- Collaborate with Binti's Integrations Team to develop API improvements, connectors, and integration tools
- Work cross-functionally with Program Management, Customer Support, and Sales teams
- Synthesize customer feedback to drive product improvements
- Champion security and privacy best practices, including HIPAA compliance
You'll work on projects ranging from on-site customer discovery and integration architecture to pair programming during co-development, launching enterprise statewide customers, and post-launch support. The role involves up to 50% travel for on-site customer engagement.
Required qualifications:
- At least 3 years of professional software engineering experience, ideally in a customer-facing role (integrations engineer, consultant, or similar)
- Strong startup mindset with comfort in ambiguity and MVP iteration
- Experience with legacy systems, particularly in government contexts
- Ability to architect, build, and maintain distributed integrated systems
- Proficiency with APIs, data pipelines (ETL), and enterprise data warehouses (EDW)
- Strong project management and time management skills
- Excellent cross-functional collaboration abilities
Ideal candidates are energized by solving real-world customer problems, can visualize how complex software systems interact at their edges, and have a track record of shipping products that delight customers.
